Alexandra Concepcion
Boynton Beach,FL
Summary
I assumed a leadership role since my employment. Proactive and customer-focused, I excelled at Boardwalk Italian Ice and Creamery by enhancing customer satisfaction and loyalty through great service and personalized recommendations. Skilled in sales transactions and customer service, I played a key role in increasing sales and improving team efficiency. My efforts are recognized with consistent positive feedback from employers and customers.
Overview
4
4
years of professional experience
Work History
Server
Boardwalk Italian Ice and Creamery
209 N Federal Hwy, Boynton Beach, FL 33435
10.2021 - Current
- Work yearly events
- Make Italian Ices
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Notified supervisor and peers of low product inventory and customer complaints.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Keep kitchen, counter and dining areas cleaned and sanitized.
- Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Work effectively in fast-paced environments.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Increased sales by suggesting additional items like desserts and drinks based on customers orders.
Education
No Degree -
Boynton Beach Community High School
Boynton Beach, FL05-2025
Skills
- Customer service
- Strong work ethic
- Sales transactions
- Food safety certificate
- Friendly and outgoing
- Multitasking and organization
- Communication
- Working in a timely manner
Timeline
Server
Boardwalk Italian Ice and Creamery
10.2021 - Current
No Degree -
Boynton Beach Community High School