Alexandra Corrales
San Marcos,CA
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
8-2-8 URGENT CARE
Oceanside, CA
08.2023 - Current
- Scheduled patient appointments and managed electronic health records efficiently.
- Addressed patient inquiries and concerns promptly.
- Coordinated with healthcare providers to ensure smooth patient flow and timely care delivery.
- Processed insurance claims accurately, verifying coverage and eligibility for patients.
- Maintained cleanliness and organization of reception area to enhance patient experience.
- Assisted in training new staff on office procedures and software applications.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Customer Service Representative
Target
Vista, CA
09.2021 - 03.2023
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Processed transactions accurately using Target's point-of-sale systems to ensure a seamless checkout experience.
- Assisted in training new team members on customer service best practices and operational procedures.
- Maintained product knowledge to provide relevant information and recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
MISSION HILLS HIGH SCHOOL
San Marcos, CA06-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Medical records management
- Customer service
- Problem-solving
- Collaboration and teamwork
- Documentation and recordkeeping
- Time management
- Adaptable and flexible
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
8-2-8 URGENT CARE
08.2023 - Current
Customer Service Representative
Target
09.2021 - 03.2023
High School Diploma -
MISSION HILLS HIGH SCHOOL