ALEXANDRA R D'ANTONIO
Upper Darby,PA
Summary
As a highly-dedicated worker, I believe I can utilize my education in psychology to help the company, coworkers, and clients reach their highest potential. I have and will excel in this field through hard work, perseverance, and dedication. Strong interpersonal communication skills and excellent organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Main Line Health
Wynnewood, PA
07.2022 - Current
- Greeting patients with friendly, knowledgeable energy
- Verifying insurance, collecting copays, updating insurance, obtaining referrals and preauthorization
- Knowledge of Doctors schedule and needs
- Abide HIPAA regulations and stay up to date with trainings
- Ability to work independently without management while also communicating need with appropriate staff
Lead Teacher
Kaiserman JCC
Wynnewood, PA
12.2019 - 07.2022
- Commitment to nurturing, inspiring and desire to make every moment a teachable one
- Responsible for the care and hygiene of each child
- Excellent communication with parents and staff regarding learning and development
- Attention to detailed of classroom records, documentation, cleanliness and orderliness
Admissions Assistant
West Chester
West Chester, PA
06.2019 - 07.2019
- Maintain knowledge of each level of care and pre-screen patients and loved ones in order to select the best level of care for each patient
- Ability to verify insurance 24/7 and discuss financial responsibility in order to obtain payment or arrange payment plans 24/7 availability for a 24/7 site
- Abide HIPAA regulations and trainings
- Ability to work remote and independently while also keeping in communication with management and clinical team regarding patients and their care
Customer Advocate
King of Prussia
King of Prussia, PA
06.2017 - 06.2019
- Maintain knowledge of the company policy for each site, and services offered
- Verifying patient eligibility and level of care based off of pre-screen qualifications at time of call
- Worked independently and remote during the overnight shift (midnight - 8 am)
- Ability to manage myself and handle crisis calls/situations without the help of a supervisor
- Able to communicate with emotional topics and situations within the family but also abide by HIPAA laws and regulations
- Uber Health knowledge - able to schedule transport for patients all over the east coast
- Support to business development and officers and management whenever needed
Customer Advocate
Genomind Inc
King Of Prussia, PA
12.2014 - 03.2016
- Maintain knowledge of the company policy and services offered, also billing policies and ability to communicate with clinicians, providers and patients
- Scheduling consults with clinicians via phone and email, coordinating time changes across the united states
- Packing orders via phone request and email
- Scheduling pick up times with fed ex and making sure all orders are out and delivered in a timely manner
- Communication with families of patients kept private and using respect in handling many different diagnoses and disorders
- Ability to keep names and diagnosis confidential
- Ability to follow SOP's according to management, on time for all meetings and attentive
- Eager to give support to other employees and communicating new and helpful ideas throughout the company
- Support to sales people across the states at all times via phone or email
Receptionist
Wayne Pediatrics
Wayne, PA
03.2013 - 12.2014
- Maintain superior knowledge of services offered and billing policies with strong ability to communicate to current and potential customers
- Specialist responsible to speak with all potential customers who are dissatisfied with current outside medical provider and convert to current customer
- Sole representative upon opening; perform all morning operations
- Register new clients and collect all pertinent information
- Update practice calendar to reflect on-call and after hours availability of all doctors
- Document insurance information and enter medical charges
- Check benefits, eligibility, and responsible for billing insurance company
- Inform clients of balances, deductibles, overdue payments, and appeals
Office Manager
Livergrin Foundation
Haverford, PA
02.2012 - 03.2013
- Handle high-volume of inbound phone calls from new patients
- Conduct intake interview assessments with patients and family members
- Assist in facilitating group counseling with patients
- Schedule patient intake assessments and follow up appointments
- Maintain supervising manager's schedule
- Collect patient payments, enter insurance information, and perform benefit checks
- Collect employee time sheets
- Send and receive all fax information from clients
- Keep cleanliness of office
- Ticket Agent - Septa Regional Rail
- Stratford, pa
Education
Delaware County Community College
Marple, PA05-2022
Skills
- Schedule Management
- Communication
- Conflict Resolution
- Organization
Certification
Certified Medical Administration Assistant and Digital Patient Record Certification
Timeline
Patient Service Representative
Main Line Health
07.2022 - Current
Lead Teacher
Kaiserman JCC
12.2019 - 07.2022
Admissions Assistant
West Chester
06.2019 - 07.2019
Customer Advocate
King of Prussia
06.2017 - 06.2019
Customer Advocate
Genomind Inc
12.2014 - 03.2016
Receptionist
Wayne Pediatrics
03.2013 - 12.2014
Office Manager
Livergrin Foundation
02.2012 - 03.2013
Delaware County Community College