Motivated Customer Service Representative with over three years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Rogers, MN
05.2019 - Current
Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigate and resolve customer inquiries and complaints quickly.
Recommend products to customers, thoroughly explaining details.
Respond proactively and positively to rapid change.
Exhibit high energy and professionalism when dealing with clients and staff.
Deliver prompt service to prioritize customer needs.
Cross-trained and provided back up for customer service leads.
Operate cash register for cash, check and credit card transactions with excellent accuracy levels.
Work flexible schedule and extra shifts to meet business needs.
Help customers complete purchases, locate items and join reward programs.
Replenish sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Monitor self-checkout systems and provided assistance or intervention where required.
Train new cashier team members in customer service and money handling processes.
Answer questions about store policies and addressed customer concerns.