Alexandra Dehmer
Albertville,MN
Summary
Motivated Customer Service Representative with over three years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Rogers, MN
05.2019 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigate and resolve customer inquiries and complaints quickly.
- Recommend products to customers, thoroughly explaining details.
- Respond proactively and positively to rapid change.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Deliver prompt service to prioritize customer needs.
- Cross-trained and provided back up for customer service leads.
- Operate cash register for cash, check and credit card transactions with excellent accuracy levels.
- Work flexible schedule and extra shifts to meet business needs.
- Help customers complete purchases, locate items and join reward programs.
- Replenish sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Monitor self-checkout systems and provided assistance or intervention where required.
- Train new cashier team members in customer service and money handling processes.
- Answer questions about store policies and addressed customer concerns.
Education
High School Diploma -
St. Michael-Albertville Senior High School
Saint Michael, MN06.2021
Skills
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Creative Problem Solving
- Issue and Complaint Resolution
- Upselling Products and Services
- Verbal and Written Communication
Timeline
Guest Advocate
Target
05.2019 - Current
High School Diploma -
St. Michael-Albertville Senior High School