Alexandra Diaz
Lorain,OH
Summary
Organized and dedicated Medical Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Incare Health Solution
12.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
Crew Shift Leader
Wendys
07.2018 - 04.2021
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
Education
Certification - Medical Assisting
Ross Medical Education Center
Flint, MI04.2023
High School Diploma -
Lorain High School
Lorain, OH05.2021
Skills
- Healthcare Industry Knowledge
- Front Desk Operations
- Telephone Etiquette
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
- Basic Life Support for Health Care Providers (BLS)
- Child Development
- Childcare experience
- Professionalism
Accomplishments
- Achieved employee of the month by leading crew shifts with accuracy and efficiency.
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Incare Health Solution
12.2022 - Current
Crew Shift Leader
Wendys
07.2018 - 04.2021
Certification - Medical Assisting
Ross Medical Education Center
High School Diploma -
Lorain High School
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