Alexandra Diflorio
Surprise ,AZ
Summary
Accomplished Human Services Specialist with a proven track record at the State of Arizona, adept in case management and customer service. Expert in maintaining confidentiality, managing time efficiently, and providing crisis intervention, significantly improving client support systems. Skilled in both cash handling and listening, ensuring regulatory compliance and enhancing service delivery.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Dysart Unified School District
08.2020 - 05.2021
Human Services Specialist
State of Arizona
08.2000 - 05.2011
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
Education
Human Services - Phycology
Glendale Community College
Glencoe, AZ05.1994
General -
Deer Valley High School
Glendale05.1991
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Case Management
- Management
- Payroll
Accomplishments
Division of Developmenta Disabilities
Timeline
Front Desk Receptionist
Dysart Unified School District
08.2020 - 05.2021
Human Services Specialist
State of Arizona
08.2000 - 05.2011
Human Services - Phycology
Glendale Community College
General -
Deer Valley High School