Alexandra Dominguez
Chicago,IL
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
Work History
Receptionist
Endodontics Limited
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Sales Associate
Star Beauty
09.2021 - 01.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Education
High School Diploma -
Benito Juarez Community Academy
05.2015
Skills
- Telephone skills
- Time Management
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Office Administration
- Multi-line telephone operation
- Customer Service
- Call Answering and Routing
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Endodontics Limited
05.2023 - Current
Sales Associate
Star Beauty
09.2021 - 01.2023
High School Diploma -
Benito Juarez Community Academy
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