Alexandra Duke
Cohutta,GA
Summary
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Expo, Line Cook, Prep
Baja Coop
07.2023 - 02.2024
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Server
Cracker Barrell Old Country Store
12.2021 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Co-Owner, Customer Service, Maintenance
Big D's Flea Market
06.2012 - 01.2021
Operations Manager, Customer Service
Big D's Cosmic Bowling Alley & Pizzeria
06.2013 - 10.2018
Education
High School Diploma -
Northwest Whitfield County High School
Tunnel Hill, GASkills
- Ingredient Preparation
- Line Management
- Kitchen Operations
- Server Communication
- Food safety knowledge
- Food Preparation
- Kitchen Sanitation
- Customer Service
- Highly motivated
- Guest Engagement
- Safe Food Handling
Timeline
Expo, Line Cook, Prep
Baja Coop
07.2023 - 02.2024
Server
Cracker Barrell Old Country Store
12.2021 - 01.2023
Operations Manager, Customer Service
Big D's Cosmic Bowling Alley & Pizzeria
06.2013 - 10.2018
Co-Owner, Customer Service, Maintenance
Big D's Flea Market
06.2012 - 01.2021
High School Diploma -
Northwest Whitfield County High School