Alexandra Ector
Little Rock,AR
Summary
Results-driven individual with experience in customer service and admissions. Known for strong communication skills and meticulous record-keeping, ready to enhance student recruitment efforts and improve operational efficiency.
Overview
6
6
years of professional experience
Work History
Admissions Representative
Ultimate Medical Academy Online
09.2024 - Current
- Assisted prospective students with enrollment process and program information.
- Maintained accurate records of student interactions and admissions documentation.
- Educated applicants on program requirements and career opportunities in healthcare fields.
- Managed incoming inquiries from prospective students via phone calls, emails, and text messages.
Customer Service Representative
Conduent
01.2022 - 04.2024
- Answered customer inquiries over phone and via email.
- Documented customer interactions in CRM system accurately.
- Developed strong relationships with customers by providing personalized assistance and support.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Police Radio Dispatcher
City of Memphis
02.2020 - 01.2022
- Monitored multiple channels to relay critical information to field officers.
- Maintained accurate logs of dispatch activities and communications during shifts.
- Documented vital details in call tracking system based on caller information and computer data.
- Updated first responders with new information via radio, telephone, and computer systems.
Education
Bachelor of Science - Criminal Justice
Strayer University
09-2027
Skills
- Student recruiting
- Customer service
- CRM software
- Detail-oriented
- Data entry
- Multi-line phone system
- Computer literacy
Timeline
Admissions Representative
Ultimate Medical Academy Online
09.2024 - Current
Customer Service Representative
Conduent
01.2022 - 04.2024
Police Radio Dispatcher
City of Memphis
02.2020 - 01.2022
Bachelor of Science - Criminal Justice
Strayer University