Alexandra Eppolito
Naples,FL
Summary
Dependable server, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Mick Morgans Restaurant
04.2022 - 02.2024
- Set positive tone for entire dining experience as first point of contact for all guests.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
Server
Benchmark Senior Living At New Pond Village
08.2017 - 08.2021
- Arranged and prepared tables for customers to offer memorable experiences.
- Set positive tone for entire dining experience as first point of contact for all guests, both in the dining room and in personal residences within the facility.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Worked with POS system to place orders and manage all room deliveries.
- Enhanced resident satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assisted in training new hires, providing guidance on facility standards and best practices.
Education
High School Diploma -
Norwood High School
Norwood, MA06.2021
Skills
- High-volume dining
- Special requests and substitutions
- Food safety practices
- Cleaning and sanitizing
- Specials promotion and upselling
- Order accuracy
Volunteer Activities
VOLUNTEER SERVER 02/18 - 02/24
Knights of Columbus, Walpole, MA
Volunteered in a server capacity for many events, including Thanksgiving and Christmas dinners, as well as other special occasion dinners throughout the year.
Timeline
Server
Mick Morgans Restaurant
04.2022 - 02.2024
Server
Benchmark Senior Living At New Pond Village
08.2017 - 08.2021
High School Diploma -
Norwood High School
Similar Profiles
Carly BuckmanCarly Buckman
Server, Hostess & Takeout Specialist at Mick MorgansServer, Hostess & Takeout Specialist at Mick Morgans
Samuel KrugmanSamuel Krugman
Assistant Waiter at Mick MorgansAssistant Waiter at Mick Morgans
Tess LetendreTess Letendre
Hostess at Mick MorgansHostess at Mick Morgans