Alexandra Fabien
Delray Beach,FL
Summary
Assistant Director with 9+ years of experience in higher education leadership, specializing in student clinical standards and academic operations. Proven ability to enhance student retention and streamline processes through expertise in Banner, GradCas, CourseLeaf, and Interfolio. Adept at driving efficiency and fostering student success within established institutions. Seeking to contribute skills and leadership to a dynamic organization
Overview
10
10
years of professional experience
Work History
Assistant Director of Academic Support Services
Florida Atlantic University
03.2023 - Current
- Maintain and organize faculty personnel files, track 150 faculty evaluations, and coordinate sabbatical applications.
- Oversee graduate admissions, recruitment efforts, and compliance with deadlines while managing key graduate events.
- Coordinate faculty and graduate program events, including Faculty Assembly meetings, academic excellence awards, and orientations.
- Ensure academic compliance by processing instructor credentialing, reviewing PhD dissertation defenses, and managing graduate petitions.
- Manage executive over 100 applications in GradCas and complete appropriate forms for banner applications
CLINICAL SUPPORT SUPERVISOR
Nova Southeastern University
02.2020 - 03.2023
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols and budget requirements
- Lead and motivate over 150 students through supervision, training and coaching on duties and daily operational activities
- Interview applicants and made recommendations for Federal Work Study hires
- Resolve conflicts promptly amongst faculty, students, post docs, interns, and other staff members
- Managed student resident patient flow to ensure curriculum needs are met and schedules are completed in a timely manner
PATIENT MANAGEMENT COORDINATOR
University of Miami
04.2018 - 02.2020
- Entered and maintain assessments, authorizations, and clinical information for over 100+ patients into various medical management systems
- Optimized case management and financial tracking reports to improve compliance and HIPAA guidelines
- Counseled patients and caregivers on diagnoses, treatment and therapy options, disease management and medication
- Managed logistics for patient intake and implementation of appropriate courses of treatment
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions
PATIENT CARE COORDINATOR
Centene Corporation
01.2016 - 01.2018
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Liaised effectively with patients, doctors, and staff members, assessing medical charts, and promoting high level of communication and interaction
PATIENT CARE REPRESENTATIVE
University of Miami
09.2015 - 01.2016
- Provided technical support to physicians, nurses, and patients to established, maintained, and closed patient charts in an orderly manner
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
Master of Science - Higher Education Leadership
Nova Southeastern University
Davie, FL08.2020
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL06.2017
Skills
- Banner
- GradCas
- CourseLeaf
- EMR system
- Axium
- Interfolio
Staff of the Year Award
Awarded Staff of the Year in February of 2025 for exceptional leadership, dedication, and contributions to student success and operational excellence
Timeline
Assistant Director of Academic Support Services
Florida Atlantic University
03.2023 - Current
CLINICAL SUPPORT SUPERVISOR
Nova Southeastern University
02.2020 - 03.2023
PATIENT MANAGEMENT COORDINATOR
University of Miami
04.2018 - 02.2020
PATIENT CARE COORDINATOR
Centene Corporation
01.2016 - 01.2018
PATIENT CARE REPRESENTATIVE
University of Miami
09.2015 - 01.2016
Master of Science - Higher Education Leadership
Nova Southeastern University
Bachelor of Science - Psychology
University of Central Florida
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