Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandra Falcon

WALLER

Summary

Detail-oriented healthcare support professional seeking a Patient Access Representative role, with experience in patient registration, insurance verification, payment collection, data entry, and maintaining accurate HIPAA-compliant records in fast- paced patient- facing environments.

Overview

1
1
Language
5
5
years of professional experience

Work History

Patient Access Representative

LBJ Hospital
Houston, TX
05.2025 - Current
  • Coordinated insurance verification processes to facilitate timely patient admissions and minimize delays.
  • Coordinated insurance verification to support timely patient admissions and reduce delays.
  • Assisted patients with appointment scheduling, enhancing overall patient experience and satisfaction.
  • Supported the resolution of patient inquiries and issues, fostering effective communication with healthcare teams.

Receptionist

A Plus Inspections
Houston, TX
10.2023 - 05.2025
  • Managed multi-line phone system, directing calls to appropriate staff members.
  • Assisted clients with inquiries, delivering accurate information and resolving issues promptly.
  • Managed a multi-line phone system, directing calls to appropriate staff members. Issues promptly.a
  • Managed a multi-line phone system, directing calls to appropriate staff members. issues promptly.a

Server

Pappasitos
Houston, TX
01.2022 - 09.2023
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.
  • Collaborated with kitchen staff to coordinate orders and maintain service flow.
  • Trained new servers on menu items, service standards, and point-of-sale systems.

Education

Bachelor of Science -

Lone Star College
Houston, TX
05.2028

Skills

  • Patient registration
  • HIPAA compliance
  • Customer support
  • Customer Service & Patient Relations
  • Conflict resolution
  • Team Collaboration
  • Communication skills
  • Technology Proficiency & Fast Learner

Languages

Spanish
Limited Working

Timeline

Patient Access Representative

LBJ Hospital
05.2025 - Current

Receptionist

A Plus Inspections
10.2023 - 05.2025

Server

Pappasitos
01.2022 - 09.2023

Bachelor of Science -

Lone Star College