Alexandra Flores Fuentes
Vitality at Mile High - MDVIP
Denver,CO
2
Languages
1
Certification
7
years of professional experience
Bilingual Lead Medical Assistant with experience delivering concierge-style primary care and supporting patients through both in-person and digital channels. Skilled in patient intake, medication verification, EHR/EMR documentation, patient-portal navigation, e-prescription processing, and follow-up coordination. Combines clinical leadership with more than four years of Apple operations experience, bringing strong technical troubleshooting, clear communication, and adaptability to fast-paced, technology-driven healthcare environments.
Work History
Lead Medical Assistant
1 Year 10 Months- Coordinate daily patient queues and clinical workflows, serving as a communication link among patients, physicians, and medical assistants.
- Continue to perform the full range of Medical Assistant duties while managing lead responsibilities, including patient intake, medication verification, EHR updates, phlebotomy, EKGs, point-of-care testing, and procedure support.
- Leverage prior technology experience to troubleshoot EHR, patient-portal, e-prescribing, equipment, and workflow issues for patients and staff, minimizing disruptions to patient care.
- Support continuity of care by answering patient questions, assisting with patient-portal navigation, relaying provider instructions, and coordinating scheduling and follow-up.
- Update medical histories, medications, and patient records in the EHR and process provider-authorized e-prescriptions while maintaining accuracy and secure communication.
- Train and support new staff in patient intake, specimen collection, laboratory workflows, documentation standards, and professional communication.
- Perform and oversee phlebotomy and point-of-care testing, communicate relevant information for physician review, and manage clinical supply inventory.
- Developed workflows that improved scheduling efficiency and reduced patient wait times.
Medical Assistant
9 Months- Conduct patient intake, including vital signs, current concerns, medical and family histories, medications, and treatment updates.
- Educated patients on treatment plans and preventive care, fostering improved health management practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Conducted patient intake, including vital signs, current concerns, medical and family histories, medications, and treatment updates.
- Prepared patients and examination rooms, assisting physicians with examinations, diagnostic testing, and minor procedures, ensuring adherence to aseptic technique for patient safety.
- Performed phlebotomy, urinalysis, blood testing, and EKGs while coordinating patient scheduling and follow-up communication to enhance patient care continuity.
Operations Specialist
4 Years 8 Months- Used Apple hardware, software, and digital operations systems to troubleshoot technical issues, support users, and maintain efficient workflows in a high-volume environment.
- Explained technical processes clearly to customers and employees, resolving system, device, and workflow questions with patience and professionalism.
- Trained employees on digital tools, operational systems, and standardized procedures and provided ongoing technical support.
- Analyzed operational data and performance metrics, prepared reports for management, and identified opportunities for process improvement.
- Conducted audits of digital records and inventory data to ensure accuracy, completeness, and compliance with operational standards.
- Coordinated cross-functional projects from planning through completion, assigned tasks, monitored progress, and implemented workflow improvements.
- Managed technology and product inventory by monitoring stock levels, anticipating demand, and coordinating replenishment.
Medical Receptionist
5 Months- Managed high-volume phone communication, appointment scheduling, patient check-in, and coordination between patients and clinicians.
- Coordinated schedules for two provider offices, selecting appropriate appointment lengths and responding to changing patient and clinic needs.
- Verified insurance eligibility, processed patient payments, updated demographic information, and maintained confidential records in accordance with HIPAA requirements.
- Answered patient questions, routed calls and messages to the appropriate provider, and delivered welcoming, professional front-desk support.
Education
Medical Assistant Certificate - Medical Assistant
Bachelor of Science - Nursing
Skills
Patient advocacy and healthcare navigation
Virtual patient support and patient-portal navigation
Comprehensive patient intake and medication reconciliation
Medical-history updates and EHR/EMR documentation
E-prescription processing
Patient queue management and scheduling
Provider support and follow-up coordination
Secure digital patient communication and HIPAA compliance
Technical systems and workflow troubleshooting
Phlebotomy
EKG
and point-of-care testing
Clinical team leadership and staff training
Bilingual: English and Spanish
Certification
Basic Life Support (BLS) and CPR (2026)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
Vitality at Mile High - MDVIP
10.2024 - CurrentRead More
Medical Assistant
Vitality at Mile High - MDVIP
01.2024 - 10.2024Read More
Operations Specialist
Apple, Inc.
02.2020 - 10.2024Read More
Medical Receptionist
Comprehensive Chiropractic
08.2019 - 01.2020Read More
Pima Medical Institute
Medical Assistant Certificate from Medical Assistant
Read More
Metropolitan State University of Denver
Bachelor of Science from Nursing
Read More