Alexandra Garza
Fresno County Department of Social Services
FRESNO,CA
14
years of professional experience
Experienced Office Assistant II with a background in customer service, data entry, and confidential document management. Skilled in CalSAWS, MEDS, Hyland document uploading system, file organization, and time management, with strong verbal communication and accurate recordkeeping.
Work History
Office Assistant II
5 Years 8 Months- Managed high-volume telephone and front-desk inquiries, directing clients to appropriate social services resources.
- Processed data entry and updates in case management systems, maintaining accurate client information.
- Organized incoming mail, scanning, filing, and indexing to support timely access to department records.
- Coordinated confidential case file processing, ensuring accurate records maintenance and document routing.
Front Desk
7 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Elections Worker/Extra Help
1 Month- Assisted voters with registration questions, polling place directions, and election procedures.
- Verified identification and eligibility information for in-person voting services.
- Sorted, assembled, and distributed ballot materials and precinct supplies.
- Processed voter registration records and maintained accurate election databases.
Cashier
6 Years 11 Months- Processed customer transactions accurately using POS systems, cash, card, coupon, and EBT payments.
- Assisted shoppers with courteous service, product questions, and checkout-related issue resolution.
- Balanced register drawers and secured cash handling to support front-end accountability.
- Maintained efficient lane flow by bagging groceries, organizing carts, and reducing checkout delays.
Education
American Sign Language Interpretation Preparation - American Sign Language
Skills
Customer service
Positive attitude
Time management
Data entry
Use of CalSAWS and MEDS programs
File organization
Verbal communication
Excel spreadsheets
Strong problem solver
Clerical support
Document management
Documentation and reporting
Relationship building
Timeline
Office Assistant II
Fresno County Department of Social Services
03.2021 - CurrentRead More
Elections Worker/Extra Help
Fresno County Clerk/Registrar of Voters
10.2020 - 11.2020Read More
Front Desk
Fresno City College
08.2020 - 03.2021Read More
Cashier
Sprouts Farmers Market Inc, Grocery
04.2013 - 03.2020Read More
Fresno City College
American Sign Language Interpretation Preparation from American Sign Language
Read More