Alexandra Gutierrez Urbano
Bridgeview,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Pharmacy Customer Service Associate
Walgreens Boots Alliance
Bridgeview, IL
08.2022 - 08.2024
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Kept work area neat, clean, and well-stocked at all times.
- Educated customers on special pricing opportunities and company offerings.
- Updated databases with new and modified customer data.
Restaurant Busser
Al Bawadi Grill
Bridgeview , IL
12.2021 - 07.2022
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Swept floors and removed garbage from dining area.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Set up buffet tables with appropriate food items according to company standards.
- Ensured that all areas were properly sanitized at the end of each shift.
- Transported filled bus tubs to kitchen dishwashing area.
- Effectively multitasked within fast-paced environment.
Host
IHOP
Bridgeview, IL
10.2020 - 05.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Accepted payments from guests for dine-in and take-out foods.
Education
High School Diploma -
Amos Alonzo Stagg High School
Palos Hills, IL05-2022
Associate of Science - Radiologist Assistant
Moraine Valley Community College
Palos Hills, ILSkills
- Customer Service
- Money Handling
- Time Management
- Returns and exchanges
- Multitasking
- Verbal Communication
Languages
Spanish
Professional
Timeline
Pharmacy Customer Service Associate
Walgreens Boots Alliance
08.2022 - 08.2024
Restaurant Busser
Al Bawadi Grill
12.2021 - 07.2022
Host
IHOP
10.2020 - 05.2021
High School Diploma -
Amos Alonzo Stagg High School
Associate of Science - Radiologist Assistant
Moraine Valley Community College