Alexandra Harris
Utica,NY
Summary
Experienced team member proficient in situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Faxton-St. Luke's Hospital - Wynn Hospital
Utica, US
02.2023 - Current
- Patient Care Technician daily work includes report, taking vitals, patient care assisting with daily activities and documentation
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Medical Transportation Driver
Senior Network Health LLC
Utica, US
06.2018 - 02.2023
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time.
- Adhered to safety protocols and procedures established by the organization at all times.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Responded to dispatch calls promptly.
- Provided safe and timely transportation for patients to medical appointments.
- Inspected vehicle daily to ensure safety and cleanliness standards were met.
Real Estate Assistant
C. Hamilton Properties LLC
08.2021 - 01.2023
- Managed client database and maintained accurate and up-to-date contact information.
- Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
- Managed calendar and scheduled appointments for clients.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their rental properties.
- Maintained inventory of office supplies and placed orders when necessary.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed expense reports and processed invoices related to real estate operations.
Customer Service
Bjs Wholesale Club
11.2012 - 09.2019
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Developed and implemented customer service standards to ensure quality customer service.
- Provided guidance to customer service staff in resolving complex customer service issues.
- Handled returns and exchanges according to company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed orders, forms, applications, and requests.
CNA - Certified Nursing Assistant
Faxton St. Luke's Adult Day Health Care
10.2017 - 03.2019
- Facilitated communication between patients, family members, and healthcare professionals.
- Documented patient care services by charting in designated areas.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call signals and signal lights to determine patients' needs.
CNA - Certified Nursing Assistant
Presbyterian Homes & Services
New Hartford, US
03.2016 - 09.2017
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supported non-ambulatory residents in range of motion exercises.
- Monitored food intake and output as directed by nursing staff.
Education
Associate of Applied Science - General Studies
Mohawk Valley Community College
Utica, NY06-2025
Skills
- Client management
- Customer service
- Effective communication
- Problem solving
- Time management
- Policy enforcement
- Property maintenance
- Strong negotiation
- Scheduling appointments
- Sales support
- True team player
- Document preparation
- Great planning skills
- Knowledge of New York real estate laws
- Maintenance scheduling
- Skilled multi-tasker
- Adaptable
- Database management
- Exceptional oral and written communication skills
Certification
- 77 Real Estate Coarse Hours
- Certified Phlebotomist
- Patient Care Technician
- First Aid/CPR
- Licensed Cosmetologist
Additional Information
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Technician
Faxton-St. Luke's Hospital - Wynn Hospital
02.2023 - Current
Real Estate Assistant
C. Hamilton Properties LLC
08.2021 - 01.2023
Medical Transportation Driver
Senior Network Health LLC
06.2018 - 02.2023
CNA - Certified Nursing Assistant
Faxton St. Luke's Adult Day Health Care
10.2017 - 03.2019
CNA - Certified Nursing Assistant
Presbyterian Homes & Services
03.2016 - 09.2017
Customer Service
Bjs Wholesale Club
11.2012 - 09.2019
Associate of Applied Science - General Studies
Mohawk Valley Community College