Alexandra Herrera
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable experiences. Maintains thorough knowledge to make recommendations.
Overview
4
4
years of professional experience
Work History
Server
Plaza Azteca
Plymouth Meeting
10.2023 - Current
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Maintained cleanliness of dining area and ensured proper table settings.
- Assisted in food preparation by assembling dishes and garnishing plates efficiently.
- Handled cash transactions accurately and processed payments using point-of-sale system.
- Trained new servers on restaurant procedures and customer service expectations.
- Managed reservations and organized seating arrangements during busy shifts.
Retail Sales Associate
Tilly's Clothing Store
King of Prussia
01.2023 - 10.2023
- Assisted customers with product selection and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Handled inventory management and restocked shelves as needed.
- Participated in team meetings to discuss sales strategies and goals.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers in selecting clothing and accessories for a positive shopping experience.
- Trained new associates on sales techniques and customer service standards.
Sales Associate
Journeys Kidz
King of Prussia
09.2022 - 01.2023
- Assisted customers in selecting stylish footwear for children.
- Maintained product displays and ensured store cleanliness and organization.
- Processed sales transactions using point-of-sale systems efficiently.
- Collaborated with team members to meet store sales goals consistently.
- Provided product knowledge to educate customers on brand features.
- Restocked merchandise and managed inventory levels effectively.
- Participated in promotional events to enhance customer engagement and sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Norristown Area High School
Norristown, PASkills
- Customer service
- Cash handling
- Table management
- Customer complaint resolution
- Suggestive selling
- Sales expertise
- Guest engagement
- Positive and professional
- Food preparation
- Sanitation practices
- Inventory management
- Time management
- Communication skills
- Food quality assessment
Languages
Spanish
Native/ Bilingual
Timeline
Server
Plaza Azteca
10.2023 - Current
Retail Sales Associate
Tilly's Clothing Store
01.2023 - 10.2023
Sales Associate
Journeys Kidz
09.2022 - 01.2023
Norristown Area High School