Alexandra Johnson
Williamsburg,MA
Summary
Reliable individual proudly offering 12 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
9
9
years of professional experience
Work History
Taproom Manager
Gloucester Brewing Company
Gloucester, Virginia
01.2022 - Current
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Bartender/Key Holder
Alewerks Brewing Company
Williamsburg, Virginia
10.2020 - 01.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Front of House Manager
Mellow Mushroom Pizza Bakers
Williamsburg, Virginia
02.2019 - 10.2020
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Managed dining and bar costs by conducting weekly depletion analysis.
Bartender Shift Manager
Lost Rhino Brewing Company
Ashburn, Virginia
04.2018 - 02.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained up to 5 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Team Lead/Manager
Target Corporation
Sterling, Virginia
06.2014 - 02.2019
- Evaluated employee performance and coached and trained to improve weak areas.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Set overall vision and provided team leadership.
- Measured team performance and reported metrics to leadership team members.
- Provided supportive link between external customers and internal operations.
- Built, managed and coached insourced and outsourced teams.
- Supervised two departments of Target and delegate work to each team member in each department.
Education
High School Diploma -
Heritage High School
Leesburg, VA06.2011
Skills
- Excel
- Word Products
- Type 75 wpm
- PowerPoint
- POS System
- Inventory Control Processes
- Investigating Complaints
- Business Leadership
- Performance Monitoring
- Hiring and Terminations
- Improvement Plans
Timeline
Taproom Manager
Gloucester Brewing Company
01.2022 - Current
Bartender/Key Holder
Alewerks Brewing Company
10.2020 - 01.2022
Front of House Manager
Mellow Mushroom Pizza Bakers
02.2019 - 10.2020
Bartender Shift Manager
Lost Rhino Brewing Company
04.2018 - 02.2019
Team Lead/Manager
Target Corporation
06.2014 - 02.2019
High School Diploma -
Heritage High School
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