NATHAN "LEIGH" GARNER
St Louis,MO
Summary
Experienced, committed, and driven professional in both retail and restaurant industries. Current student of Fine Arts. Available to work flexible hours and grow and learn through dynamic job duties to help maintain and assist in making your business thrive. Skilled in inventory management, customer service, and staff training to ensure smooth taproom operations.
Excel at communication, problem-solving, and teamwork, employing these soft to fine tuned skills to enhance guest satisfaction and employee morale.
Overview
12
12
years of professional experience
Work History
Taproom Manager
Brick River Cider Company
St. Louis, MO, 63103
03.2024 - 11.2024
- Conducted in-depth tours of both the historic building and the Ciderworks area, where our craft ciders are made, providing extensive and transparent detailed information on the fermentation process, as well as equipment operation and product sourcing.
- Provided a sampling of products with a detailed explanation of flavor complexities and profiles, and tactfully organized tasting flights for guests to help them explore the dryness to sweetness levels of the products that we serve on tap.
- Provide in-depth knowledge of our products to inform the public of the special nature of the craft, and what separates a traditional European-style craft cider from commercial ciders that are made from concentrates.
- Build guest loyalty by creating personalized connections with new and returning guests, as well as encouraging them to join the loyalty program for incentives to encourage future visits.
- Provided exceptional customer service by greeting and connecting with guests in a friendly, positive manner that is conducive to a lively dining and tasting environment.
- Give personalized local tourism recommendations (ie. local museums, parks, libraries, etc.) for guests traveling through or visiting Saint Louis.
- Maintained and took responsibility for ordering bar inventory and supplies, and restocked items as necessary.
- Prepared mixed drinks according to standard recipes.
- Verified the age of customers purchasing alcoholic beverages.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware and following local health department guideline.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Coordinated with kitchen staff to ensure timely delivery and allergy awareness of food orders when requested by guests.
- Inspected all equipment used in the bar area for proper operation prior to each shift.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Analyzed financial data related to sales volume trends in order to adjust staffing levels accordingly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
BARTENDER/LINE COOK
Old Bakery Beer Company
Alton, IL
08.2022 - 04.2024
- Provide excellent service to customers
- Operate Cash Drawers
- Maintain a clean, organized workspace
- Responsibly serve alcoholic beverages and ask for provided and valid identification when needed
- Accurately enter food and beverage orders to point of sales
- Cook food to appropriate temperatures and apply a staged appearance to finished orders
- Promote proper sanitation procedures regarding self and workspace
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
RESTAURANT MANAGER LEVEL 4
Red Lobster
Columbia, USA
01.2020 - 07.2022
- Sifting through applicants and conducting interviews for Front and Back of House and engaging in the initiation of the onboarding process
- Coordinating individualized training plans and following up to ensure new hires have the skill set they require to be successful in designated job roles
- Checking in and verifying deliveries
- Invoice management
- Communicating and coordinating with vendors and companies for total restaurant maintenance
- Holding staff accountable through progressive discipline (ie
- Writing and delivering Verbals, Written, and Final Warnings as needed)
- Kitchen Inventory Monitoring and Control
- Liquor Ordering and Receiving
- Ensuring proper food preparation and workstation sanitation requirements to provide a safe and successful business environment
- Reconciling guest concerns and complaints through direct communication
- Weekly staff scheduling (Service, Beverage/Hospitality, and Culinary)
- Food Expedition
- Large Party and Reservation/Buy-Out coordination
- Food Freezer Pulls and Waste Management
- Daily Food Count Inventory
- Monitoring of Daily Food Prep tasks
- Monitoring of Guest Count Projections
- Creating and Leading Front of House Initiatives to drive Add-On sales and reception of guest feedback
- Daily and Weekly Cash Drawer and Safe Balancing
SERVER/BARTENDER/LINE COOK/SERVICE PROFESSIONAL
Red Lobster
Alton, USA
11.2018 - 12.2021
- Connecting with guests to provide an excellent and personalized dining experience
- Anticipating and appropriately accommodating guest needs
- Following proper pacing procedures to ensure a seamless guest experience
- Following proper sanitation guidelines to ensure a clean and safe guest experience
- Retention of a frequently changing food and beverage menu
- Cocktail Mixology
- Food Expedition
- Food preparation
- Assembling appetizer and entree dishes according to expected pacing procedure
- Cook and ensure food achieves proper temperatures (ie
- Fryer, Sauté, Crab pots, Grill, and Broiler)
- Truck Receiving and Inventory Organization
CASHIER/PHOTO TECH/SHIFT LEAD
Walgreen's
Alton, USA
12.2012 - 05.2017
- Operating a cash drawer
- Cash Handling
- Customer Service
- Operation of Photography Equipment
- Inventory Control and Ordering
- End-cap Merchandising
- Pricing Audits
- Cash Handling and Safe Balancing
- Guest accommodation and complaint reconciliation
Education
ASSOCIATES OF FINE ARTS -
Saint Louis Community College
Saint Louis, MO11.2024
Guild Member - Visual Arts
Saint Louis Artist's Guild
St Louis, MOAssociate of Arts - Visual Arts
Southwestern Illinois College
Belleville, ILSkills
- Brand Ambassador
- Health codes compliance
- Relationship building
- Team leadership
- Inventory management
- Bar management
- Front of House operational supervision
- Tour Guide Expertise
- In-depth knowledge of product sourcing, flavor complexities, flavor profiles, and production process
- Health and safety
- Staff scheduling
- Vendor relationship management
- Equipment maintenance
- Customer feedback management
- Strategic planning
- Inventory control
Personal Information
Date of Birth: 07/10/90
Timeline
Taproom Manager
Brick River Cider Company
03.2024 - 11.2024
BARTENDER/LINE COOK
Old Bakery Beer Company
08.2022 - 04.2024
RESTAURANT MANAGER LEVEL 4
Red Lobster
01.2020 - 07.2022
SERVER/BARTENDER/LINE COOK/SERVICE PROFESSIONAL
Red Lobster
11.2018 - 12.2021
CASHIER/PHOTO TECH/SHIFT LEAD
Walgreen's
12.2012 - 05.2017
ASSOCIATES OF FINE ARTS -
Saint Louis Community College
Guild Member - Visual Arts
Saint Louis Artist's Guild
Associate of Arts - Visual Arts
Southwestern Illinois College
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