Summary
Overview
Work History
Education
Skills
References
Timeline
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Shelby Seneca

Philadelphia,PA

Summary

Experienced restaurant professional with 9 years in the service industry. Demonstrated expertise in hosting, serving, and managing at a high volume brewery for over 3 years. Seeking to advance my career and further develop my skills.

Overview

14
14
years of professional experience

Work History

Taproom Manager

Yards Brewing
Philadelphia, PA
05.2024 - 07.2024
  • Monitored daily sales transactions to ensure accuracy of all orders.
  • Organized various events, tastings, and promotional activities to draw patrons to the taproom.
  • Analyzed reservation data to forecast peak periods and optimize table allocation.
  • Maintained exceptional customer service standards in the taproom.
  • Assisted servers and bartenders with customer service tasks such as order taking, food and drink delivery, and offering suggestions.
  • Facilitated quarterly discussions with staff members on individual performance goals and tracked achievements.
  • Implemented training programs for staff with corresponding policies and procedures.
  • Managed staff scheduling to ensure adequate coverage during peak times.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude.
  • Ordered additional supplies as needed for efficient operation of the taproom.
  • Utilized customer feedback surveys to pinpoint areas in need of improvement within the taproom setting.
  • Conducted interviews, recruited, and provided efficient training to team members.
  • Performed opening, closing, and shift change tasks with precision to uphold daily operational standards.
  • Ensured the safety of customers by carefully monitoring their alcohol intake.
  • Established and upheld valuable connections with clients.
  • Provided leadership and motivation to team members.

Server

Yards Brewing
Philadelphia, PA
11.2017 - 05.2021
  • Efficiently multitasked and catered to guests' needs across multiple tables.
  • Demonstrated expertise in all types of beers.
  • Took orders from customers accurately and in a timely manner.
  • Monitored the dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Contributed to a cohesive team effort, enhancing overall productivity within the restaurant.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Inputted orders, calculated totals, and split bills using POS terminals and handhelds.
  • Effectively trained and guided new hires.
  • Stocked service areas with supplies during slow periods.
  • Confirmed guests' legal drinking age by conducting ID checks to meet regulatory standards.

Host/Server

Yard House
Moorestown, NJ
11.2015 - 11.2017
  • Took reservations over phone and in person.
  • Remained vigilant to server availability and table turnover ensuring expeditious seating of guests.
  • Maintained cleanliness of lobby area and restrooms.
  • Managed all to-go orders efficiently
  • Provided excellent customer service by anticipating guests' needs.
  • Maintained thorough understanding of menu items and demonstrated expertise in selecting from the menu's extensive selection of 110 beers on tap
  • Delivered exceptional service to a high volume of customers on a daily basis.
  • Responsible for opening and closing operations, which entailed setting up the dining area and replenishing supplies.

Sales Associate

DSW Shoe Warehouse
Marlton, NJ
03.2010 - 03.2016
  • Welcomed patrons by greeting and tending to their needs while providing information on current offers.
  • Performed cashier responsibilities including accepting payments, providing refunds, and accurately calculating change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Placed special orders and called other stores to find desired items.

Education

Associate of Science -

Rowan College At Burlington County
Mount Laurel, NJ
05-2015

Skills

  • RAMP Certified
  • Experienced with Toast and Aloha POS Software
  • Skilled in TripleSeat Booking Systems
  • Proficient with Resy/Resy OS, reservation platform
  • Strong Craft Beer Knowledge
  • Certification in Bartending Mixology
  • Employee Training Development
  • Shift Scheduling and Coordination

References

References available upon request.

Timeline

Taproom Manager

Yards Brewing
05.2024 - 07.2024

Server

Yards Brewing
11.2017 - 05.2021

Host/Server

Yard House
11.2015 - 11.2017

Sales Associate

DSW Shoe Warehouse
03.2010 - 03.2016

Associate of Science -

Rowan College At Burlington County

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