Alexandra Kratzer
Lake Charles,LA
Summary
Enthusiastic and personable individual with 5 years of experience delivering excellent customer service. Comprehensive understanding of Microsoft Office software. A hardworking individual that thrives in a busy, fast-paced environment. I'm seeking an opportunity to experience new challenges and become more well-rounded.
Overview
5
5
years of professional experience
Work History
Shift Leader
Buffis Peauxboys
09.2018 - 04.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Completed daily reports, processed payments, and helped with employee scheduling.
Waitress
Mr. Bills Seafood Express
04.2023 - 05.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Food Preparation Worker
Rikenjaks Brewing Company
07.2023 - Current
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
Education
Bachelor of Science - Psychology
McNeese State University
Lake Charles, LA12.2022
High School Diploma -
Jennings High School
Jennings, LA05.2018
Skills
- Customer Service Management
- Positive Attitude
- Problem-Solving
- Effective communication
- Task prioritization
- Interpersonal Relations
Timeline
Food Preparation Worker
Rikenjaks Brewing Company
07.2023 - Current
Waitress
Mr. Bills Seafood Express
04.2023 - 05.2023
Shift Leader
Buffis Peauxboys
09.2018 - 04.2023
Bachelor of Science - Psychology
McNeese State University
High School Diploma -
Jennings High School