ALEXANDRA LOROW
Yulee
Summary
Dynamic Customer Service Specialist with a strong foundation in management training and a proven track record of mentoring fellow representatives. Expertise in prioritizing tasks and thriving in fast-paced environments, consistently contributing to team success and achieving organizational objectives. Renowned for resolving escalated customer support issues and fostering positive client relationships through a deep understanding of products, services, and consumer trends. Committed to upholding the highest ethical standards while ensuring customer trust and satisfaction remain paramount.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Circle K - Store 2706781 South Atlantic BU
08.2023 - Current
- Managed the store independently and reliably on multiple occasions
- Answered customer inquiries and provided accurate information regarding products and services.
- Cross-trained existing employees to maximize team agility and performance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Carhop Server
Sonics Drive In
06.2023 - 06.2023
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Responded quickly to customer requests for drinks refills or additional items.
Education
No Degree - , But Completed College Prerequisites
FSCJ
Yulee, FLHigh School Diploma -
Yulee High School + Nassau Virtual School
Yulee, FL10-2023
Skills
- Staff training and development
- Hospitality and customer relationship building
- Complaint Resolution
- Sociability and warmth among customers always
- Consultative Sales
- Upselling and Cross-Selling
- Product Knowledge
- In-Store Support
- Adaptive Team Player
- Multi-Task Management
- Tactful and Diplomatic
- Conflict Resolution
- Retail Marketing
- Stock Management
Timeline
Customer Service Representative
Circle K - Store 2706781 South Atlantic BU
08.2023 - Current
Carhop Server
Sonics Drive In
06.2023 - 06.2023
No Degree - , But Completed College Prerequisites
FSCJ
High School Diploma -
Yulee High School + Nassau Virtual School