Alexandra Martinez
Cathedral City,CALIFORNIA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Phone Sales Representative
Cricket Wireless
Houston, TX
07.2017 - 07.2019
- Recorded customer contact information accurately in the database system for future reference.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Maintained and recorded customer information in database.
- Documented sales call data in company software.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX06-2015
Some College (No Degree) - Basics
Lonestar College
Katy, TXSkills
- MS Office
- Documentation And Reporting
- CRM Software
- Customer Service
- Order Processing
- Call Documentation
- Data Entry
- Customer Database Maintenance
- Inbound and outbound calls
- Verbal and written communication
- Fluent in Spanish and English
Languages
Spanish
Full Professional
Timeline
Phone Sales Representative
Cricket Wireless
07.2017 - 07.2019
High School Diploma -
Cypress Lakes High School
Some College (No Degree) - Basics
Lonestar College