Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alexandra Montalbo

Rogers, TX,TX

Summary

Dynamic professional with experience at Cameron Police Department, excelling in high-pressure dispatch environments. Proven ability in data entry and active listening, enhancing response times and service quality. Recognized for effective team collaboration and exceptional multitasking skills, ensuring seamless operations and superior customer satisfaction.

Overview

5
5
years of professional experience

Work History

Dispatcher

Cameron Police Department
08.2021 - 03.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 3 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Cashier

Kolache Kitchen
03.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Waitress Trainee

Oscar Store
03.2017 - 03.2018
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.

Education

Business Management - Management

Jarvis Christian University
Hawkins, TX
04.2021

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Attention to detail
  • Prioritizing calls
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication

Accomplishments

Graduated Salutatorian at Jarvis.

Timeline

Dispatcher

Cameron Police Department
08.2021 - 03.2022

Cashier

Kolache Kitchen
03.2019 - 08.2019

Waitress Trainee

Oscar Store
03.2017 - 03.2018

Business Management - Management

Jarvis Christian University

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Alexandra Montalbo