Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Percassi

Churchville

Summary

Dynamic and dedicated professional with a proven track record at The Switzerland Inn, excelling in customer service and conflict resolution. Recognized for enhancing guest experiences through strong multitasking and clear communication. Adept at managing reservations and optimizing processes, fostering customer loyalty and satisfaction.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

The Switzerland Inn
07.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Cashier

Wegmans
11.2021 - Current
  • Streamlined checkout processes to enhance customer experience and reduce wait times.
  • Mentored new cashiers, ensuring adherence to company policies and procedures.
  • Optimized cash handling techniques to maintain transaction accuracy and efficiency.
  • Implemented process improvements, increasing workflow efficiency at registers.
  • Coordinated with team members to resolve customer issues promptly and professionally.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Churchville Chili Senior High School
Churchville, NY

Bachelor of Science - Biology

University of Utah
Salt Lake City, UT
05-2028

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • POS system operations
  • Work ethic and integrity
  • Patience and empathy
  • Customer relations
  • Complex Problem-solving
  • Attention to detail
  • Clear communication

Timeline

Restaurant Hostess

The Switzerland Inn
07.2024 - Current

Cashier

Wegmans
11.2021 - Current

Churchville Chili Senior High School

Bachelor of Science - Biology

University of Utah

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