Alexandra Pitsios
Chelmsford,MA
Summary
Dynamic Logistics Coordinator with proven success at Neeeco, Homeworks, and Revise excelling in customer service and conflict resolution. Adept at project management and data analysis, I consistently exceed service goals while fostering team collaboration. Known for my ability to resolve complaints effectively, I thrive in fast-paced environments and maintain high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
Neeeco
Wilmington, MA
10.2024 - 03.2025
- Provided timely, courteous, and knowledgeable responses to information requests.
- Updated existing account information as necessary.
- Performed follow-up services after initial contact with the customer was made.
- Running approvals, answering inbound and outbound calls
- Clocked on how long a phone call would be
- Meeting end goals every month
- Team player, working hard with team accomplish customer needs and expectations
- Resolved customer complaints via phone, email, mail, or social media platforms.
Logistics Coordinator
Revise inc
Haverhill, MA
03.2023 - 10.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Taking inbound and out bound calls, exceeding at a high level
- Working with team to make personal and team goals
Logistics Coordinator
HomeWorks Energy
Medford, MA
01.2020 - 01.2023
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate, valid, and complete information to customers.
Receptionist
Flawless Med Spa
Burlington, MA
12.2019 - 02.2020
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Bartender/Restaurant Hostess
Applebee's Grill + Bar
Chelmsford, MA
06.2015 - 01.2020
- Stocked ice bins and coolers as needed throughout shift.
- Poured wine, beer and cocktails for patrons.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Arranged bottles and glasses behind bar to make attractive displays.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Education
Realty
Freedom Trail Realty
Boston09-2024
Master 2400 Hours - Esthetics
Catherine Hinds of Esthetics
Woburn07-2019
Associate of Science - Business
Dean College
Franklin, MA06-2018
Skills
- Customer service
- Project management
- Data analysis
- Conflict resolution
- Appointment scheduling
- Communication
- Critical thinking
- Planning
- Decision-making
- Time management
- Multitasking Abilities
- Task prioritization
- Networking
- Data management
- Team collaboration
- Call center experience
- CRM software proficiency
- Patience and tolerance
- Complaint resolution
- Goal oriented
- Problem-solving skills
- CRM software
Sales force, VCITA, Solve, Excel, Microsoft
Affiliations
- Played Basketball,JV, Varsity
- Played Lacrosse Varsity
Timeline
Logistics Coordinator
Neeeco
10.2024 - 03.2025
Logistics Coordinator
Revise inc
03.2023 - 10.2024
Logistics Coordinator
HomeWorks Energy
01.2020 - 01.2023
Receptionist
Flawless Med Spa
12.2019 - 02.2020
Bartender/Restaurant Hostess
Applebee's Grill + Bar
06.2015 - 01.2020
Realty
Freedom Trail Realty
Master 2400 Hours - Esthetics
Catherine Hinds of Esthetics
Associate of Science - Business
Dean College