Alexandra Ready
Portsmouth,RI
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Localz Kitchen & Cocktails to enhance dining experiences, achieving efficient guest seating and minimizing order errors. My ability to resolve conflicts and attention to detail ensured professional and friendly interactions, significantly improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Localz Kitchen & Cocktails
11.2022 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Dock Office Secretary
Ida Lewis Yacht Club
06.2021 - 10.2022
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered phone calls to give information and document reservations.
Food Runner
Ida Lewis Yacht Club
06.2021 - 10.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Restaurant Hostess
The Port
06.2020 - 10.2020
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Bachelor of Arts - Political Science
University of New Hampshire
Durham, NH05.2027
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Effective Multitasking
- Attention to Detail
Timeline
Restaurant Hostess
Localz Kitchen & Cocktails
11.2022 - Current
Dock Office Secretary
Ida Lewis Yacht Club
06.2021 - 10.2022
Food Runner
Ida Lewis Yacht Club
06.2021 - 10.2022
Restaurant Hostess
The Port
06.2020 - 10.2020
Bachelor of Arts - Political Science
University of New Hampshire
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