Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandra Rivera

Fresno,CA

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

7
7
years of professional experience

Work History

Manager

Sweets 4 Treats
11.2017 - Current
  • Serving a wide variety of customers at the mall, delivering exceptional customer service by providing samples and employing effective upselling tactics resulting in increased bag purchases.
  • Leading a team of 9 employees, setting targets for sales performance, organizing regular meetings, and managing store conflicts.
  • Resolving staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Responsible for sales oversight and surpassing daily, weekly, and monthly goals.
  • Maintaining the accuracy of store cash by dropping deposits and managing the cash drawer and safe effectively.

Regional Operations Manager

Sweets 4 Treats
07.2021 - 07.2022
  • Traveled to over 5 locations throughout California and Nevada per month to manage each store and perform reviews of individual managers and employees.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Administered weekly payroll for all stores.

Education

Bachelor of Arts - Psychology

California State University - Fresno
Fresno, CA
12.2025

Associate of Arts - Psychology

Fresno City College
Fresno, CA
05.2023

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Ability to work under pressure
  • Data Collection
  • Customer Service
  • Staff Training and Development
  • Computer Skills
  • Sales Techniques
  • Schedule Preparation
  • Product Management

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Regional Operations Manager

Sweets 4 Treats
07.2021 - 07.2022

Manager

Sweets 4 Treats
11.2017 - Current

Bachelor of Arts - Psychology

California State University - Fresno

Associate of Arts - Psychology

Fresno City College

Similar Profiles

CREATE PROFILE
Alexandra Rivera