Results-driven shift leader experienced in supervising teams and training new employees. Strong skills in conflict resolution and time management, contributing to a smooth workflow and enhanced customer satisfaction.
Overview
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Certification
Work History
Shift Leader
Snelgroves Ice Cream
Centerville
02.2024 - 05.2024
Supervised staff during busy shifts to ensure smooth operations.
Assisted customers with orders, providing recommendations and tasting samples.
Maintained cleanliness and organization of workstations and customer areas.
Handled cash register transactions accurately and efficiently during peak hours.
Assisted in training new employees on shift operations.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Delegated tasks to employees and monitored activities and task completion.
Front of House Employee
Chick-fil-A
Bountiful
11.2023 - 02.2024
Greeted customers warmly and provided excellent service in a fast-paced environment.
Prepared food items according to Chick-fil-A's standards for quality and safety.
Maintained cleanliness of dining area and ensured supplies were stocked regularly.
Resolved customer inquiries and complaints with professionalism and courtesy.
Greeted customers and provided friendly customer service.
Explained menu items, took orders and delivered food courses according to instruction.
Prepared drinks upon request according to recipes and standards set by management.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.