Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexandra Romero

Bountiful

Summary

Results-driven shift leader experienced in supervising teams and training new employees. Strong skills in conflict resolution and time management, contributing to a smooth workflow and enhanced customer satisfaction.

Overview

1
1
Certification

Work History

Shift Leader

Snelgroves Ice Cream
Centerville
02.2024 - 05.2024
  • Supervised staff during busy shifts to ensure smooth operations.
  • Assisted customers with orders, providing recommendations and tasting samples.
  • Maintained cleanliness and organization of workstations and customer areas.
  • Handled cash register transactions accurately and efficiently during peak hours.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Delegated tasks to employees and monitored activities and task completion.

Front of House Employee

Chick-fil-A
Bountiful
11.2023 - 02.2024
  • Greeted customers warmly and provided excellent service in a fast-paced environment.
  • Prepared food items according to Chick-fil-A's standards for quality and safety.
  • Maintained cleanliness of dining area and ensured supplies were stocked regularly.
  • Resolved customer inquiries and complaints with professionalism and courtesy.
  • Greeted customers and provided friendly customer service.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.

Education

High School Diploma -

Viewmont High School
Bountiful
05-2024

Skills

  • Staff supervision
  • Cash handling
  • Customer service
  • Food safety standards
  • Employee training
  • Conflict resolution
  • Time management
  • Task delegation
  • Problem solving
  • Attention to detail
  • Employee attendance monitoring
  • Staff training and development
  • Safety processes and procedures
  • Shift paperwork completion
  • OSHA regulations compliance
  • Flexible schedule
  • Assigning work

Certification

Certified Nurse Assistant

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Shift Leader

Snelgroves Ice Cream
02.2024 - 05.2024

Front of House Employee

Chick-fil-A
11.2023 - 02.2024

High School Diploma -

Viewmont High School
Alexandra Romero