Proficient in customer driven environments perfected through 7 years of experience. Skilled in pivoting through high demand situations in unforeseen circumstances balancing efficiency and remaining calm.
Work History
Premiere Catering Call Center Representative
2 Years 9 Months
Stonefire Grill | 06.2019 - 03.2022
Ability to pivot with between multiple tasks
Averaged between 80-100 calls daily requiring a high degree of accuracy
De-escalate irate customers towards resolution with compassion in a calming manner
Trainer and peer mentoring
Front of House Team Member
4 Years 5 Months
Finney's Crafthouse | 03.2022 - Current
Ability to provide a positive face-to-face customer experience with a welcoming attitude
Meeting guests specific sensitivities
Honestly handling monetary exchanges
Flexibility in moving between job roles
Education
Bachelor of Arts - Criminology And Justice Studies
California State University, Northridge | Northridge, CA | 05-2023
Associate of Arts - Social And Behavioral Sciences
Moorpark College | Moorpark, CA | 05-2021
Associate of Science - Administration of Justice
Moorpark College | Moorpark, CA | 05-2021
High School Diploma
Louisville High School | Woodland Hills, CA | 05-2019
Skills
Call center multi-line telephone systems
Data entry
Use of multiple visual displays
Utilization of on-line references
Microsoft Office
System-down procedures
On time every scheduled day
Timeline
Front of House Team Member
Finney's Crafthouse
03.2022 - CurrentRead More
Premiere Catering Call Center Representative
Stonefire Grill
06.2019 - 03.2022Read More
California State University, Northridge
Bachelor of Arts from Criminology And Justice Studies
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Moorpark College
Associate of Arts from Social And Behavioral Sciences
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Moorpark College
Associate of Science from Administration of Justice