Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Will Howard Construction Inc
09.2020 - Current
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Streamlined office operations by implementing efficient document management and filing systems.
Conducted regular audits of financial transactions to ensure accuracy and prevent potential discrepancies or fraud cases.
Coached new hires on company processes while managing employees to achieve maximum production.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Collaborated with senior management to create strategic plans for future growth, streamlining processes, and improving overall efficiency.
Controlled finances to lower costs and keep business operating within budget.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Completed bi-weekly payroll for 8 employees.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Managed accounting invoices and billings, balanced accounts and created financial reports.
Implemented safety protocols in the workplace, resulting in fewer injuries and increased compliance with regulatory standards.
Organized and updated databases, records and other information resources.
Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
Organized company events such as annual meetings, team-building activities, and holiday parties that fostered a positive work environment and strengthened company culture.
Call Center Representative
Eye Health America
06.2019 - 09.2020
Registered and verified patient records before triage with most up-to-date information.
Coordinated with other departments to facilitate seamless operation and excellent patient care.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
Audiology Assistant/Patient Care Coordinator
Sarasota Hearing Center
06.2015 - 08.2018
Provided follow-up care, programming, and monitoring for patients with cochlear implants to guarantee proper functionality.
Contributed to clinic efficiency by maintaining audiology equipment and ensuring proper calibration.
Improved patient care by assisting audiologists in performing diagnostic tests and evaluations.
Promoted a welcoming clinic environment by greeting patients warmly upon arrival and addressing any concerns or questions they may have had about their appointment or treatment plan.
Organized patient records and database to facilitate information storage and retrieval.
Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Followed document protocols to safeguard confidentiality of patient records.
Worked with patients to schedule tests and procedures.
Answered incoming calls, scheduled appointments and filed medical records.
Server
Multiple
11.2004 - 06.2015
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cultivated warm relationships with regular customers.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Set positive tone for entire dining experience as first point of contact for incoming guests.