Alexandra Walker
Clarksville,TN
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer service representative
Automated Health Systems
01.2024 - Current
- Answer incoming state insurance calls.
- Document the member's needs, and seek out a resolution to the call.
- Enter data accurately to ensure that correct information is received.
Admin/Driver/Registration
DocGo
06.2023 - 01.2024
- Transport the mobile health unit to the site and back to the base safely.
- Assist nurses with setup for seeing patients at the start of the day.
- Responsible for equipment and medication temperature accountability at the end of the day.
- Register walk-in patients into the computer, and enter insurance information.
- Responsible for checking oil prior to leaving the base, ensuring the vehicle safety check is complete, and confirming the fuel level is full.
Substitute
CMCSS
03.2023 - 05.2023
- Keep students on task
- Adhere to lesson plans
- Proctor exams
- Solve variety of problems and be flexible
Delivery driver
DoorDash
06.2021 - 03.2023
- Drive personal vehicle to get customer's orders and deliver in a timely manner in the Clarksville area
Assistant store manager
US Storage Centers
11.2021 - 03.2022
- Answer phone calls, make weekly collection calls
- Fulfill sales goals by renting units out to customers
- Responsible for cash exchange and correct monetary count
- Schedule appointments, make follow- up calls, send out invoices and bill customers accordingly
- Perform quality assurance evaluations and inspections to confirm compliance with employees and their performance
- Advise supervisor of deficiencies found in employee performance
- Follow up with employees to confirm compliance with requested corrective action when monetary deficiencies are found
Server
Cracker Barrel
11.2020 - 06.2021
- Take orders, carry heavy trays with food and deliver meals to customers in a timely manner
- Requires good memory, patience, good attitude, strength and stamina
Production specialist
Trane Technologies
01.2020 - 09.2020
- Built top panels for air conditioners
- Heavy duty line work which required teamwork and safety skills in a factory that wasn't temperature controlled well
Customer service representative
Agero
05.2018 - 12.2019
- Answer calls for customers in need
- Provide top-notch customer service to ensure safety and completion of roadside assistance to the customer
- Cross trained in several insurance companies: State Farm, Toyota, Avis, Budget
- Data Entry
Personal care assistant
Dogwood Bend Assisted Living
01.2014 - 05.2014
- Cook breakfast, lunch, supper for residents and meal prep
- Clean kitchen, dishes
- Help residents find their room, TV station, anything they need help with
- Re-orient residents that may wander from time to time
Education
Medical billing and coding -
Hopkinsville Community College
12.2024
Diploma -
Kenwood High School
05.2016
Skills
- Scheduling
- Filing
- Customer service
- Positive and professional
- Member account management
- Strong teamwork
- Document control
- Microsoft office expertise
- Payment processing
- Data entry
- Money handling
- Typing proficiency
- Account management
Certification
- Endorsement F drivers license
- CPR certified
- Medical coding
Professionalreferences
- Cassandra Walker, Supervisor, 615-916-0158, Automated Health Systems
- Tina Neil, Supervisor, 731-418-1514, DocGo
- Jonny Dow, Supervisor, 469-260-7143, US Storage Centers
- Jennifer Henry, Supervisor, 615-927-3983, Dogwood Bend
Timeline
Customer service representative
Automated Health Systems
01.2024 - Current
Admin/Driver/Registration
DocGo
06.2023 - 01.2024
Substitute
CMCSS
03.2023 - 05.2023
Assistant store manager
US Storage Centers
11.2021 - 03.2022
Delivery driver
DoorDash
06.2021 - 03.2023
Server
Cracker Barrel
11.2020 - 06.2021
Production specialist
Trane Technologies
01.2020 - 09.2020
Customer service representative
Agero
05.2018 - 12.2019
Personal care assistant
Dogwood Bend Assisted Living
01.2014 - 05.2014
Medical billing and coding -
Hopkinsville Community College
Diploma -
Kenwood High School
- Endorsement F drivers license
- CPR certified
- Medical coding
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