Alexandra Whitfield
Wesley Chapel,FL
Summary
Strong Sales, Hospitality, Customer Service, and Management background with collaborative experience establishing initial and referral generating relationships. Dedicated, motivated, and resourceful with a proven track record of success. Proven skills in working with customers, managament, and team members to achieve targets.Excellent multitasker and planner.
Overview
13
13
years of professional experience
Work History
Sales Coordinator(seasonal)
Graphic Athletics
Tampa, FL
10.2022 - Current
- Attend athletic competitions to organize and execute the sale of custom photography posters
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fostered relationships with customers to expand customer base and retain business.
- Worked with production team to assess, update and optimize order times for customers.
- Drove sales by effectively up-selling and cross-selling products to maximize profitability.
- Conduct operations management with photography, design, and finance team.
Logistics Specialist
ACE Logistics
Remote
10.2021 - 04.2022
- Coordinated shipment of vehicles, adhering to tight schedules and deadlines
- Improved lines of communication between company and customers
- Increased bookings and sales by quickly building rapport and trust with customers
- Handled inbound customer service issues and closed inbound sales calls
- Leader in daily and weekly sales by exceeding weekly quota
- Worked with team members to improve process integration and flow
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service
- Evaluated pricing proposals and negotiated optimal rates, schedules and terms
- Made a minimum of 150 calls to potential customers daily
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Outside Sales Representative
ADT Security Services
Tampa, FL
03.2020 - 01.2021
- Managed customer accounts
- Produced self-generated sales
- Data mined through public records of home sales for potential clients
- Utilized upselling techniques to maximize revenue
- Conducted customer needs analysis to deliver relevant products or services
- Negotiated prices and set up contracts to finalize sales agreements
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies
- Organized sale calls with customers
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customers
- Personalized Security Plan.
Sales Executive
Freedman's Office Furniture
Tampa, FL
05.2019 - 02.2020
- Generated sales by prospecting, negotiating contracts and closing
- Demonstrated products to potential customers and answered questions to close sales
- Calculated production, delivery and installation costs to provide customers with accurate quotes
- Performed comprehensive market research to expand sales
- Exceeded sales quotas in excess of $100,000.00 monthly
- Analyzed office blueprints to design commercial office space/Space planning
- Answered customer questions, shared product knowledge and researched pricing and availability
- Demonstrated superior networking and relationship building skills with referrals and repeat customer sales
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality
- Contacted current and potential clients to promote products and services
- Used cold calling and networking to sell products and services
- Procured new business continuously to generate sales and boost pipeline.
Server
Oxford Exchange
Tampa, FL
11.2016 - 05.2019
- Provided exceptional service to high volume of daily customers
- Trained new employees on service standards and menu items to improve onboarding processes
- Resolved guest issues related to food quality, service times and incorrect orders
- Multitasked effectively to deliver menu items to guests
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift
- Partnered with other servers to manage service to large parties such as receptions and banquets
- Built extensive knowledge of menu items and wine pairings to drive sales
- Promoted specials and seasonal items with detailed descriptions of dishes
- Calculated charges, issued table checks and collected payments from customers.
Branch Manager And US Management Trainee
SIXT Rent A Car
Fort Lauderdale, FL
06.2015 - 09.2016
- Promoted from Rental Sales Agent to Management Trainee within three months of employment
- Assisted in the opening of new SIXT branches in Dallas, TX
- Traveled to various SIXT locations to assist in management and sales training duties
- Maximized incremental sales, walk up volume, yield, and fuel service through understanding of sales and product knowledge
- Increased efficiency and drove branch revenue by optimizing daily operations
- Designed sales and service strategies to improve revenue and retention
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty
- Built strong rapport with new and existing clients to better serve customer needs and promote branch loyalty
- Evaluated budget plans and current costs to project trends and recommend updates
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close
- Completed month-end closings, kept records audit-ready and monitored timely recording of accounting transactions
- Managed rental sales agent and fleet staff
- Analyzed fleet to be prepared for rental reservations.
Server and Bartender
Red Lobster
Brandon, FL
11.2014 - 06.2015
- Hired and trained staff
- Established a rapport with regulars through friendly conversation
- Developed new drink menus that reflected seasonal flavors as well as popular trends
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws
- Operated point-of-sale system accurately for processing payments from customers
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
- Conducted bar inventory on a regular basis to complete daily requisition sheets
- Answered questions about menu selections and made recommendations
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
Server
Texas Roadhouse Restaurant
Lansing, MI
04.2011 - 09.2014
- Provided exceptional service to high volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Bachelor Of Arts In Global & Area Studies -
Michigan State University
01.2014
Skills
- Hospitality service
- Customer service
- Sales leader able to gain product knowledge quickly
- Relationship building
- Strong interpersonal, referral generating, networking and communication skills
- Strong leadership and management skills
- Goal-oriented and self motivated
- Excellent time management skills
- Quick Learner
- Profound ability to manage and motivate staff in a team environment
- Microsoft Word, Excel, PowerPoint and Team Design Software skills
- Outside Sales
- Digital Marketing
- Increasing Efficiency and Productivity
- Problem Solving
- Business Relationship Development
- Employee Hiring and Training
Timeline
Sales Coordinator(seasonal)
Graphic Athletics
10.2022 - Current
Logistics Specialist
ACE Logistics
10.2021 - 04.2022
Outside Sales Representative
ADT Security Services
03.2020 - 01.2021
Sales Executive
Freedman's Office Furniture
05.2019 - 02.2020
Server
Oxford Exchange
11.2016 - 05.2019
Branch Manager And US Management Trainee
SIXT Rent A Car
06.2015 - 09.2016
Server and Bartender
Red Lobster
11.2014 - 06.2015
Server
Texas Roadhouse Restaurant
04.2011 - 09.2014
Bachelor Of Arts In Global & Area Studies -
Michigan State University