Alexandra Williams
Taylor,MI
Summary
Highly experienced customer service skills known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pro Desk Supervisor/Sales Associate
The Home Depot
Detroit, MI
05.2012 - 06.2018
- Left company June 2018 for college degree
- Skills: sales, , cashier, financing and Shipping & Receiving
- Lead sales, customer service & cashier associate
- 5 time award winner for sales & customer service
- Top sales for Home Depot Credit card & financing sales
- Sales over $1million
- Built professional relationships with customers
- Assisted with business sales such as Detroit Housing Commission
- Outside sales for large projects
- Frequent return customers
- Assist with developing projects from start to finish
- Created quotes for large orders
- Answered, transferred calls and prices online items
- Closed store
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Completed orders and organized product deliveries to meet customer timetables.
- Solved customer challenges by offering relevant products and services.
Nursing Assistant
Henry Ford Hospital, Float Pool
Westbloomfield , MI
03.2018 - 03.2020
- Assisting nursing staff with patients, checking vitals, check in-out
- Assisting patients with meals, bathing, and PT.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Care Giver
Joii Services LLC
Westbloomfield , MI
03.2015 - 12.2018
- Skills- Activities of daily living, feeding, bathing, dressing, cooking, light housing keeping, medications
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Lead Caregiver
Sunrise Assisted Living
Farmington , MI
12.2008 - 04.2013
- (Activities of daily living)
- Refernces
- Alissa Pianin (Professional reference)
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Assembly Line Worker
Ford Motor Company
Dearborn , MI
06.2020 - 01.2021
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
GED -
Alpha Technical Institute
Dearborn Mi06.2018
Certification
Certified nursing assistance certificate (CENA)
Class completed on December 14,2018
Health Care Solutions and Career Group
Skills: Certified Nursing Assistant (CENA )
Left Home Depot to pursue college education currently enrolled:
Wayne County Community College
Timeline
Assembly Line Worker
Ford Motor Company
06.2020 - 01.2021
Nursing Assistant
Henry Ford Hospital, Float Pool
03.2018 - 03.2020
Care Giver
Joii Services LLC
03.2015 - 12.2018
Pro Desk Supervisor/Sales Associate
The Home Depot
05.2012 - 06.2018
Lead Caregiver
Sunrise Assisted Living
12.2008 - 04.2013
GED -
Alpha Technical Institute