Alexandra Wilsford
Denver,CO
Summary
Dependable, thorough and successful at providing fast, high-quality customer service to guests in various customer and client-facing settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Balistreri Vineyards
11.2023 - Current
- Maintains thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Participates in wine trainings to gain knowledge on all existing and specialty/seasonal wines
- Provides recommendations for food and wine based on guest preferences
- Assists with events as needed for set up, staffing and tear down
Server/Craft Cocktail Mixologist
California Burger Co./Community Speakeasy
10.2021 - 10.2023
- Demonstrated ability to quickly learn new menu items and craft cocktail recipes
- Prepped fresh squeezed juices, syrups, shrubs and dehydrated fruits
- Provided friendly, high quality and efficient service to customers
Contracts Specialist
Lake Tahoe Vacation Resort (Hilton Grand Vacations/Formerly Diamond Resorts)
05.2021 - 03.2022
- Prepared legal documents for vacation ownership sales and performed all related tasks to complete transactions
- Retrieved credit, loan and account history of prospective clients
- Reviewed contracts for quality assurance and accuracy prior to owners signing and after completion
- Followed up with sales sites for corrections and recording errors
- Maintained daily, weekly and monthly reports to be stored and distributed to appropriate staff
- Evaluated purchase proposals to ensure company sales rules and regulations were applied accurately before processing contract
- Provided sales team with information and updates to company policies and procedures
Front Desk Supervisor
Casablanca Inn on the Beach
07.2020 - 12.2020
- Collaborated with head of housekeeping to create weekly schedules, review inventory and maintain strong working relationships between departments
- Served as Hotel Contact for inquiries and use of the hotel event space
- Acted as Manager on Duty as designated by General Manager
- Resolved customer issues, complaints and billing problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Scheduled and assigned daily work and activities for team members
Student Organization Program Advisor
CSUC Student Life and Leadership Office
01.2019 - 06.2020
- Coordinated multiple large-scale events including information fairs, leadership education workshops, professional development series and cross-campus activities for 10-300+ students and colleagues
- Provided CSU policy compliance training to organization members and advisors through presentations and one-on-one appointments
- Served as liaison throughout the planning, preparation and execution process for on-campus student led events
- Developed content for various presentations, social media outlets and campus websites
- Accurately evaluated and entered confidential information into multiple campus-wide databases
- Collaborated with other program coordinators to achieve consistency in program objectives and services
Education
Bachelor of Arts: Anthropology -
California State University, Chico
Skills
- Data Entry
- Reservation Management
- Content Development
- Public Speaking
- Proposal Evaluation
- Administrative Support
Certification
- Domestic Violence Victim Advocate, Live Violence Free - South Lake Tahoe, CA
Timeline
Server
Balistreri Vineyards
11.2023 - Current
Server/Craft Cocktail Mixologist
California Burger Co./Community Speakeasy
10.2021 - 10.2023
Contracts Specialist
Lake Tahoe Vacation Resort (Hilton Grand Vacations/Formerly Diamond Resorts)
05.2021 - 03.2022
Front Desk Supervisor
Casablanca Inn on the Beach
07.2020 - 12.2020
Student Organization Program Advisor
CSUC Student Life and Leadership Office
01.2019 - 06.2020
Bachelor of Arts: Anthropology -
California State University, Chico