Alexandra "LeeLee" Wilson

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Served food and beverages promptly with focused attention to customer needs.
• Active listening
• Team building
• Organizational skills
• Demonstrated excellent communication skills in resolving product and consumer complaints
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Upheld quality control policies and procedures to increase customer satisfaction
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Greeted customers, answered questions and recommended specials to increase profits
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
• Served food and beverages to patrons and immediately remedied issues with orders.

• Greeted guests and gathered information to seat groups or place on waitlist
• Escorted guests to seating area, furnished menus and highlighted daily specials
• Greeted customers, answered questions and recommended specials to increase profits
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
• Answered telephone to provide dining information and take reservations
• Developed long-term relationships with customers to increase opportunities for repeat business.

Intended Elementary Education, Completed coursework in multiple Sports Management classes. Member of the Field Hockey Team. GPA: 3.9

• Dean's List [Fall 2020, Spring 2021]

Majoring in Elementary Education in the Double Dawgs program, to obtain my bachelors and master degree in 5 years.

GPA: 4.0

• Dean's List [Spring 2022, Fall 2022, Spring 2023]