Alexandra Mendoza Russo

Oasis Therapy Care

11.2021 - Current

Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Verified patient insurance eligibility and entered patient information into system.
Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Fostered relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Coordinated transportation to get patients to and from medical appointments.