ALEXANDREA KROUSKOP
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive 13 years of customer service experience in Retail and Auto/Health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business. My goal is to work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. To utilize my skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment. To also enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
15
15
years of professional experience
Work History
Auto ILR Claims Associate
State Farm
Tempe, AZ
10.2023 - Current
- Investigated facts, confirmed coverage and liability
- Processed a high volume of claims efficiently while maintaining quality standards.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Prepared detailed summaries outlining the findings of each claim investigation conducted.
Floral Clerk
Ajs Fine Foods
Scottsdale, AZ
04.2023 - 10.2023
- Trained new employees in proper handling procedures for fresh cut flowers.
- Ordered fresh flowers from vendors to replenish inventory.
- Processed payments for purchased items using a cash register or POS system.
- Maintained stock of fresh flowers and plants in the store.
- Placed orders for custom flower arrangements as requested by customers.
- Assisted customers with selecting floral arrangements for special occasions.
Customer Service Representative
The General Insurance
Scottsdale, AZ
12.2021 - 03.2022
- Responded promptly to emails and phone calls from customers seeking assistance.
- Facilitated payment processing for premium payments and renewals.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Provided quotes on various types of insurance policies.
- Greeted customers and provided prompt, courteous service.
- Advised customers on available coverage options that best fit their individual needs.
Deli Manager
Frys Food
Phoenix, AZ
04.2010 - 12.2021
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Resolved customer complaints in a professional manner.
- Enforced company policies and procedures while maintaining a positive work environment.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Implemented cost-saving measures such as portion control, waste management.
Education
High School Diploma -
Paradise Valley High School
05.2009
Skills
- Team direction
- Decision Making
- Policy Knowledge
- Customer service oriented
- Employee mentoring
- Organizational skills/ Multitasking
- Strong communication skills
- Customer Retention Strategies
- Proactive Self-Starter
- Team-Oriented and Cooperative
- Call Volume and Quality Metrics
- Calm and Professional Under Pressure/ Creative Problem Solving
Timeline
Auto ILR Claims Associate
State Farm
10.2023 - Current
Floral Clerk
Ajs Fine Foods
04.2023 - 10.2023
Customer Service Representative
The General Insurance
12.2021 - 03.2022
Deli Manager
Frys Food
04.2010 - 12.2021
High School Diploma -
Paradise Valley High School
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