Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alisa Turner

Atlanta,GA

Summary

Dynamic Claims Associate at State Farm with a proven track record in negotiating and resolving complex claims. Skilled in data analysis and customer service, I excel in fast-paced environments, ensuring compliance with insurance regulations while delivering exceptional support. My strong communication and time management abilities drive successful outcomes for clients and the organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Claims Associate-Auto ILR

State Farm
Atlanta, GA
09.2023 - Current
  • Gathering and documenting loss Information.
  • Investigating, negotiating, and helping to resolve claims made by our clients.
  • Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment.
  • Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages.
  • Supporting our customers through personalized, caring, and simple interactions.

EKG Monitor Technician

Wellstar Health System
Roswell, GA
05.2021 - 10.2024
  • Observing and interpreting patients' heart monitors and checking for abnormalities, including irregular heartbeats, arrhythmias, and cardiac arrest.
  • Attaching electrodes to patients' bodies and recording electrical impulses from the heart to perform EKGs.
  • Recognizing and responding to any abnormal conditions in patients' heartbeats.
  • Interpreting test results and reporting any changes in heart readings or EKGs to the Doctor or Nurse in charge of the affected patient.
  • Updating patients' records with all readings taken from the heart monitors or EKGs.

Data Entry/Insurance Verification

WPCS- Remote
Atlanta, GA
02.2017 - 10.2020
  • Coordinated patient data collation with various external referral sources.
  • Assessed and adjusted insurance policy medication coverage as required.
  • Investigated and resolved queries and complaints pertaining to urgent orders.
  • Provided user assistance for primary database access.
  • Contacted physician offices to procedure and medication authorizations as needed.

Data Entry/Insurance Verification

Dekalb Board of Health
Atlanta, GA
02.2017 - 10.2020
  • Worked with technical staff to deliver accurate and timely data, develop metrics to measure processes performed to improve quality of care, efficiency, and patient safety.
  • Managed a high-volume workload within a deadline-driven environment, handled patient prescription requests and coordinated with pharmacies, nurses, and physicians regarding medical care.
  • Quality checked all documentation during the registration process.

Education

High School Diploma -

Rockdale County High-Applied Science
05.2010

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Oral communication
  • Written communication
  • Time management
  • Insurance regulations
  • Data analysis
  • Risk assessment
  • Customer service
  • Negotiation skills

Certification

  • EKG Technician, Tuckers, GA
  • Nursing Assistant, Tuckers, GA
  • Phlebotomy, Tuckers, GA

References

Charles River Laboratories, Boston, MA, 02124, Senior Research Scientist, Whitney Miller, (617)-708-7124, whitneydany@gmail.com

Timeline

Claims Associate-Auto ILR

State Farm
09.2023 - Current

EKG Monitor Technician

Wellstar Health System
05.2021 - 10.2024

Data Entry/Insurance Verification

WPCS- Remote
02.2017 - 10.2020

Data Entry/Insurance Verification

Dekalb Board of Health
02.2017 - 10.2020

High School Diploma -

Rockdale County High-Applied Science

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