Alexandria Campbell
Middle Island,NY
Summary
Organized Appointment Scheduler with a knack for managing and prioritizing tasks efficiently. Known for exceptional productivity and ability to complete scheduling duties swiftly, ensuring smooth operations. Specialize in customer service, calendar management, and conflict resolution. Excel at communication, problem-solving, and adaptability, seamlessly integrating these soft skills to enhance service delivery and client satisfaction.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Stony brook Children Services
St. James, New York
10.2018 - Current
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Coordinated with other departments within the practice to ensure timely patient care.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
Education
High School Diploma -
Farmingdale Senior High School
Farmingdale, NY06-2002
Skills
- Schedule Coordination
- Insurance Verification
- Confidentiality
- Telephone management
- Follow-up skills
- Calendar Management
Timeline
Appointment Scheduler
Stony brook Children Services
10.2018 - Current
High School Diploma -
Farmingdale Senior High School
Similar Profiles
Gloria LanzaGloria Lanza
Pediatric Office Manager at Stony Brook Children's ServicesPediatric Office Manager at Stony Brook Children's Services
ANIKA DREESANIKA DREES
Child Care Support Staff at Stony Brook Child Care ServicesChild Care Support Staff at Stony Brook Child Care Services
Veronique Deutsch-Anzalone, PsyD, PMH-CVeronique Deutsch-Anzalone, PsyD, PMH-C
Clinical Assistant Professor of Psychiatry at Stony Brook University Renaissance School of Medicine, Psychiatry Outpatient ServicesClinical Assistant Professor of Psychiatry at Stony Brook University Renaissance School of Medicine, Psychiatry Outpatient Services