Alexandria Davis
Jonesboro,AR
Summary
- Provide advocacy and support to families
- Stay updated on changing program regulations, policies, and procedures to provide accurate information to applicants and maintain compliance.
- Maintain accurate records, prepare reports, and document all interactions and decisions in accordance with agency standards.
- Provide effective customer service to make a positive impact on individuals and communities alike.
Overview
4
4
years of professional experience
Work History
Program Eligibility Specialist
Department Of Human Services
08.2021 - Current
- Review and evaluate applications for SNAP, Medicaid, and TEA benefits to determine eligibility based on established guidelines
- Assisted clients with accurate eligibility form, application and document completion
- Processed and certified documents for accuracy and compliance with government regulations
- Collaborate with other agency personnel, social workers, and community organizations to ensure comprehensive support for clients
- Communicate with applicants and recipients to address inquiries, clarify information, and provide assistance throughout each application process
- Achieved 95% - 97% accuracy for snap, healthcare, tea determination
Receptionist Assistant
The University Of Southern Mississippi
08.2019 - 05.2021
- Greeted visitors and directed to appropriate personnel
- Maintained confidentiality of information regarding clients and company
- Made copies, sent faxes, organized and filed documents
- Prepared, collected and distributed outgoing and incoming mail and packages
- Responded to inquiries from callers seeking information.
Education
Bachelor of Arts - Psychology
Mississippi University For Women
Columbus, MS05.2018
Practicum and Internship Field Experience
Petal Middle School Practicum
- Collected over 120 hours under supervision of professional school counselor
- Reviewed new students academic interest and goals
- Addressed concerns of incoming students and parents
Lumberton High school Internship Site
- Provided over 150 hours of direct and indirect services to students
- Worked with students to overcome personal, social, and behavioral problems
- Assisted high school seniors with college applications
Professional Development and Training
- ACT College and Career Readiness Workshop 2020
- Suicide prevention Workshop 2021
- Supplement Nutrition Assistance Program training
- Medical Service Policy and Temporary Assistance for Needy Families training
Timeline
Program Eligibility Specialist
Department Of Human Services
08.2021 - Current
Receptionist Assistant
The University Of Southern Mississippi
08.2019 - 05.2021
Bachelor of Arts - Psychology
Mississippi University For Women