Alexandria Easton
Westminster,CO
Summary
I'm a friendly hard-working optician with 7 years experience in a multitasking, fast-paced environment. Providing perfessional recommendations to patients and exceptional optical experience. I would like to use my current skills to enhance and grow the practice to the next level while expanding upon my knowledge.
Overview
19
19
years of professional experience
Work History
Optician
EyeCare Specialties
Thornton, Colorado
04.2018 - Current
- Assisted patients in selecting eyewear and lenses to enhance satisfaction.
- Maintained accurate patient records and eyewear inventory for operational efficiency.
- Assisted manager with training new staff on customer service and optical procedures to uphold service standards.
- Educated patients on lens options and features for informed purchasing decisions.
- Investigated and resolved customer complaints, adjusting eyewear to meet satisfaction.
- Scheduled appointments and verified insurance coverage.
- Inspected finished eyeglasses to confirm quality standards and proper fit.
Patient Care Coordinator
EyeCare Specialties
Thornton, Colorado
12.2017 - 04.2018
- Coordinated patient appointments to improve clinic flow and enhance patient experience.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Educated patients on insurance benefits and financial responsibilities, promoting informed decision-making.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled appointments and coordinated follow-up visits to ensure continuity of care.
- Assisted in fostering a positive environment through excellent customer service.
- Established professional relationships with physicians and staff to fostering a cohesive team environment.
- Ensured professionalism across all patient services.
Quality Patient Care Lead
Crossroads Assisted Living
Northglenn, Colorado
10.2015 - 12.2017
- Fostered collaborative work environment by providing support and guidance to colleagues.
- Pursued continuing education and advanced training to stay current with industry knowledge.
- Executed day-to-day responsibilities with accuracy and efficiency.
- Enhanced customer satisfaction by resolving issues with friendly, knowledgeable service.
Assistant Manager
Papa John's Pizza
Denver, Colorado
01.2007 - 04.2015
- Managed inventory levels and ordered supplies to maintain optimal stock conditions.
- Coordinated staff schedules to enhance coverage during peak hours.
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Supervised daily operations, including shift scheduling and duty assignments.
- Monitored cash handling procedures to ensure strict policy compliance.
- Delegated tasks to staff while establishing priorities and performance goals.
- Recruited and trained new employees to fulfill job requirements effectively.
- Interviewed prospective candidates and provided input on hiring decisions to HR.
Education
Medical Assitant
Westwood
Denver, CO06-2017
GED -
Emily Griffith Technical College
Denver, CO06-2005
Skills
- Optical terminology
- Corrective lens options
- Multifocal lenses
- Contact lens care
- Eyewear recommendations
- Optical measurements
- Frame repair
- Insurance verification
- Order processing
- EHR proficiency
- ALE knowledge
- Appointment scheduling
- Staff training
- Multitasking and organization
- Customer service
- Professionalism
Timeline
Optician
EyeCare Specialties
04.2018 - Current
Patient Care Coordinator
EyeCare Specialties
12.2017 - 04.2018
Quality Patient Care Lead
Crossroads Assisted Living
10.2015 - 12.2017
Assistant Manager
Papa John's Pizza
01.2007 - 04.2015
Medical Assitant
Westwood
GED -
Emily Griffith Technical College