Alexandria Everett
Yorba Linda,CA
Summary
Dynamic Patient Care Coordinator with a proven track record at Next Care, excelling in HIPAA compliance and critical thinking. Enhanced patient satisfaction through efficient appointment scheduling and effective communication. Recognized for building strong relationships and maintaining confidentiality, ensuring a seamless care experience for all patients.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Next Care
03.2022 - 05.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Administrative Assistant
Sunny Crest Senior Living
07.2019 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Health Administration
Liberty University
Lynchburg, VA05-2017
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
Timeline
Patient Care Coordinator
Next Care
03.2022 - 05.2025
Administrative Assistant
Sunny Crest Senior Living
07.2019 - 01.2022
Health Administration
Liberty University
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