Alexandria Garza
Pensacola,FL
Summary
Diligent and personable professional with 9+ years of customer service/ hospitality experience and a proven knowledge of effective communication, conflict resolution, and multi-tasking abilities seeking to expand my horizons and to provide excellent service. Dependable employee successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
Work History
Server/ Bartender
Ozone Pizza Pub
09.2020 - 12.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Carried out complete opening and closing duties to keep restaurant working efficiently and teams ready to meet customer needs.
Deckhand
Caribe Marina
07.2019 - 09.2020
- Inspected and maintained deck equipment and supplies.
- Followed safety protocols and procedures to prevent accidents.
- Inspected and tested safety equipment and emergency response systems.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
Server
Nonie I's
12.2019 - 04.2020
- Delivered friendly and prompt service to ensure guest satisfaction and quality dining experience.
- Inform guests of daily specials and accurately answer questions regarding the menu.
- Generating genuine connections with guests and frequently earning 18-20% gratuities.
Booking Agent
Caribe Marina
07.2019 - 11.2019
- Create and confirm reservations for customers inquiring for fishing charters, cruises, and water sport rentals.
- Notify customers of any cancellations for particular trips and/or reservations and issuing refunds, while expressing empathy for loss of guests plans.
- Prepare customer waivers/ invoices and accepting payment.
Server/Banquet Server
Courtyard by Marriott
11.2017 - 06.2019
- Responsible for setting up, serving, maintaining, and breaking down banquet room.
- Utilized strong communication with coworkers to provide successful guest experience for private events of up to 150+ people.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Obtained Employee of the Month award for delivering exceptional customer service.
Shift Leader
Orange Leaf
06.2017 - 10.2017
- Perform personnel activities such as supervising and assisting in the training of new employees.
- Assigned daily tasks to employees and monitored activity and task completion.
- Promptly and empathetically handled guests concerns and complaints.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
Server/Beverage Cart Attendant
Perdido Bay Golf Club
09.2013 - 05.2017
- Operated motor beverage cart around golf course offering alcoholic beverages and snacks.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Some College (No Degree) - History
Pensacola State College
Pensacola, FLSkills
- Bi-lingual; English/Spanish
- Interpersonal skills
- Adaptability and flexibility
- Active Listening
Timeline
Server/ Bartender
Ozone Pizza Pub
09.2020 - 12.2023
Server
Nonie I's
12.2019 - 04.2020
Deckhand
Caribe Marina
07.2019 - 09.2020
Booking Agent
Caribe Marina
07.2019 - 11.2019
Server/Banquet Server
Courtyard by Marriott
11.2017 - 06.2019
Shift Leader
Orange Leaf
06.2017 - 10.2017
Server/Beverage Cart Attendant
Perdido Bay Golf Club
09.2013 - 05.2017
Some College (No Degree) - History
Pensacola State College