Alexandria Jordan
Forsyth,MO
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Looking to secure a challenging position in a reputable organization to expand my experience, knowledge and skillset.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Airline Graphics, Inc.
Branson, MO
09.2022 - Current
- Print film for dark room manufacturing
- Daily use of CorelDraw
- Verification of drawing requirements, dimensions, material specifications
- Keeping up to date with AS9102 standards for reports
- Customer invoice communication
- Assisting with communications between departments
- Manage largest clients spreadsheet daily
- Maintaining record of all monthly orders & inspecting before sending to production
- Shipping products out to customers, Meeting aerospace industry standards on all part manufacturing,
- Production work (cutting, rounding, running adhesive, hole punching, braille punching, etc.),
- Some dark room experience
- Keep an accurate record of material certifications
- Some experience with VersaWorks printing software
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
Contracts Processor I
Holiday Hills
Branson, MO
10.2021 - 09.2022
- Verifies exchange information, owner usage, and communicates transactions and balances to the Sales Team and Corporate Contracts
- Conducts deed verification and prepares documents for property transfers
- Updates demographic and financial information
- Prepares daily sales deposits and FedEx shipments
- Daily use of SalesForce, TimeShareWare, ACCTS, and DocUBinder systems
- Genesis and Barclay Loan Systems Certified
- Loan processing
- Process new deed payments
- Conducts Notarizations as needed
- Reported inventory of supplies
- Assist Sales Team when able
- Enhanced contract efficiency by reviewing and processing high volume of contractual documents.
Full-Time Subcontractor Delivery Driver
USPS
Taney County,MO
05.2020 - 07.2021
- Sell stamps, stamped paper, and money orders
- Keep a record of mail forwarding & records change of addresses
- Maintain inventory of delivery postal supplies
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Full-Time Customer Service Representative
Capital Vacations Owner Services
Branson, MO
04.2018 - 05.2020
- Greet, transfer, & hold incoming calls for timeshare owners
- De-escalate conflicts and challenging situations
- Email communication between Owners,
- Record all communications with Owners
- Send/receive/collect payments
- Assist customers face to face
- As needed, Book Reservations for Owners, Assist exchange of timeshare weeks
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website, improving overall user experience.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
Full-Time Receptionist/Customer Service Lead
H&R Block
Branson, MO
12.2017 - 04.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Education
Parkview High School
Springfield, MO12.2017
Skills
- Detail-Oriented
- Data Entry
- 45 WPM
- Quick Learner
- Technologically Advanced
- Proficient in Excel, Powerpoint, Google Sheets
- Great Time Management
- Experienced in Word, Publisher, Adobe Acrobat, CorelDraw, Sharepoint, and OneDrive
- Responsible
- Punctual
- Missouri Notary Licensed & Bonded
- Organized
References
- Margaret Salgado, 417-231-7354, Customer Service Supervisor at Capital Vacations
- Melissa Trotter, 417-545-0385 or 546-7210 x2378, Database Manager for Taney County Courthouse
- Brandon Plaster, 417-699-3159, Supervisor of USPS Hollister Annex
- Nathan Painter, 816-309-6436, Office Manager/Supervisor at H&R Block
- Angelica Hutchison, 417-231-5884, System Director at Preferred Family Healthcare
- Kayona Perry, 417-559-2541, Sales Support Associate at Holiday Hills
Timeline
Administrative Assistant
Airline Graphics, Inc.
09.2022 - Current
Contracts Processor I
Holiday Hills
10.2021 - 09.2022
Full-Time Subcontractor Delivery Driver
USPS
05.2020 - 07.2021
Full-Time Customer Service Representative
Capital Vacations Owner Services
04.2018 - 05.2020
Full-Time Receptionist/Customer Service Lead
H&R Block
12.2017 - 04.2018
Parkview High School