Alexandria Kincade
Houston,TX
Summary
I am a detail-oriented professional with a background in insurance, office business administration and customer service in various fields including retail to food service. Known for my strong ethics and active listening skills, effectively addressing client/customer needs and enhancing overall satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Insurance Agent
AO Globe Life
Remote
2025 - Current
- Developed personalized insurance plans based on client needs and financial goals.
- Educated clients on policy options, benefits, and potential risks.
- Built strong relationships with clients through consistent communication
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Food Service Worker
Your Cuisine Chef
Houston, TX
08.2022 - 06.2025
- Assisted in food preparation and assembly for daily service operations.
- Maintained cleanliness and organization of kitchen and dining areas.
- Adhered to safety and sanitation guidelines during food handling processes.
- Provided excellent customer service while serving meals.
- Collaborated with team members to ensure timely meal delivery during peak hours.
- Operated kitchen equipment safely, including ovens, grills, and fryers.
Cashier
Pilot Flying J Travel Center
Houston, TX
12.2022 - 07.2023
- Processed customer transactions accurately and efficiently at point-of-sale terminals.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety standards.
- Collaborated with team members to restock shelves as needed.
Customer Service Representative
GC Services
Remote
03.2022 - 05.2022
- Resolved client inquiries efficiently, enhancing overall satisfaction and loyalty.
- Documented call details accurately in CRM system to ensure consistent follow-up.
- Collaborated with team members to streamline processes and improve response times.
- Provided EBT Card information to clients.
Assistant Store Manager
Dollar General
Houston, TX
11.2020 - 12.2021
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Coordinated inventory management, including stock replenishment and organization of merchandise displays.
- Trained new staff on company policies, procedures, and customer service best practices.
- Implemented loss prevention strategies to minimize shrinkage and enhance store security measures.
Education
Gary Job Corps
San Marcos, TXOffice Business Administration Diploma -
Florida Career College
Houston, TX07-2023
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Active listening
- Data entry
- Relationship building
- Computer proficiency
- Appointment scheduling
- Key holder experience
- CRM system proficiency
- Quick learner
- Positive attitude
- Problem-solving
- Attention to detail
- Working with diverse people
Certification
- Licensed Insurance Agent
- Licensed Level-2 non-commissioned Security Officer
- Certified in Microsoft software including Excel, Word, and Powerpoint
Timeline
Cashier
Pilot Flying J Travel Center
12.2022 - 07.2023
Food Service Worker
Your Cuisine Chef
08.2022 - 06.2025
Customer Service Representative
GC Services
03.2022 - 05.2022
Assistant Store Manager
Dollar General
11.2020 - 12.2021
Insurance Agent
AO Globe Life
2025 - Current
Gary Job Corps
Office Business Administration Diploma -
Florida Career College