Alexandria Law
West Palm Beach,FL
Summary
Shift Management Professional experienced in leading teams and optimizing daily operations. Achieved operational efficiency and smooth shift transitions through strong communication and organizational skills. Focused on team collaboration and conflict resolution to maintain high-performing environments and drive consistent quality.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreens
05.2023 - Current
- Processed insurance claims to ensure accurate patient eligibility and benefits verification.
- Collaborated with healthcare professionals to promptly resolve prescription-related issues, enhancing patient care.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Counted, measured, and compounded medications to maintain compliance with standard procedures and ensure accuracy.
- Managed medication storage and expiration checks to optimize inventory control.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Stocked and labeled medications, ensuring proper organization and accessibility for pharmacy staff.
- Maintained cleanliness and organization of pharmacy workspace to ensure compliance with safety standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed and resolved third-party billing issues and customer service concerns to streamline pharmacy operations.
- Managed opening and closing duties for the pharmacy.
Shift Leader
Walgreens
07.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service excellence and product knowledge.
- Resolved customer inquiries promptly, enhancing satisfaction and fostering loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Managed inventory levels, placing orders to maintain stock availability and minimize shortages.
- Collaborated with management to develop strategies for sales promotions and merchandising initiatives.
- Acted as a reliable point-of-contact for upper management, effectively communicating issues and successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Hostess
Stadium Grill
06.2021 - 09.2021
- Welcomed guests at entrance and escorted them to their tables, creating a warm atmosphere.
- Oversaw reservation system by organizing bookings and managing guest flow during peak hours.
- Administered reservation system to arrange seating effectively and decrease guest wait durations.
- Maintained cleanliness and organization in dining area to ensure a pleasant atmosphere for guests.
- Supported training of new hosts by demonstrating customer service practices and operational protocols.
- Welcomed customers with a friendly smile and inviting demeanor. upon arrival and provided friendly and warm presence throughout dining experience.
- Responded to customer inquiries regarding restaurant hours, seating availability, and menu options.
- Assisted servers, food runners, and bussers by ensuring dining area was prepared for incoming guests.
Education
High School Diploma -
Jupiter High School
Jupiter, FLSkills
- Insurance claims processing
- Confidentiality and HIPAA
- FDA and HIPAA compliance
- Customer service
- Employee training
- Attention to detail
- Problem solving
- Team collaboration
- Collaboration skills
- Conflict resolution
Certification
Pharmacy Technician License
Timeline
Shift Leader
Walgreens
07.2025 - Current
Pharmacy Technician
Walgreens
05.2023 - Current
Hostess
Stadium Grill
06.2021 - 09.2021
High School Diploma -
Jupiter High School