Alexandria Maeda
Sunnyvale,California
Summary
Dedicated healthcare professional with extensive experience in patient care and clinical operations, committed to enhancing the effectiveness of healthcare teams. Proven ability to utilize strong communication and administrative skills to significantly improve patient experiences while ensuring adherence to medical protocols and procedures for seamless clinic functionality. Recognized for optimizing patient care processes and providing exceptional support to medical staff, fostering a collaborative team environment. Adaptable to evolving needs, focused on achieving results and maintaining proficiency in patient communication and medical procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
California skin institute
Los Altos, CA
04.2025 - Current
- Implemented electronic health record system, improving accuracy of patient records and streamlining documentation process
- Supervised medical assistants, providing guidance and support in daily tasks and ensuring efficient workflow
- Developed and implemented infection control protocols to ensure compliance with safety standards and prevent the spread of infections
- Collaborated with physicians to assist in minor surgical procedures, maintaining sterile field and providing necessary instruments
- Maintained inventory of medical supplies and equipment, monitoring stock levels to ensure availability for patient care needs
- Assisted in the coordination of patient referrals to specialists or diagnostic facilities as per physician's orders
- Supported front desk operations by greeting patients, verifying insurance information, collecting copayments accurately
Certified Medical Assistant
California skin institute
Los Altos, CA
06.2024 - 03.2025
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
- Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
- Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
- Managed inventory of medical supplies and equipment to ensure availability for daily operations
- Provided compassionate emotional support to patients during their healthcare journey
- Implemented electronic health record (EHR) system resulting in improved accuracy of documentation
- Trained new medical assistants on clinical procedures, office protocols, and HIPAA compliance
Lead Medical Receptionist
California Skin Institute
Los Altos, CA
02.2024 - 03.2025
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Medical Receptionist
California Skin Institute
Los Altos, CA
08.2022 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Optimized appointment scheduling to maximize doctor availability.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Behavior Interventionist
ACES (Autism Comprehensive Educational Services)
San Jose, CA
08.2019 - 04.2020
- Working with clients one on one as applied behavior analysts, work with children and adults who have autism or other developmental conditions.
- Help develop social skills, improve their ability to learn in school, and eliminate or reduce negative or disruptive behaviors.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement
- Conducted functional behavior assessments to identify root causes of challenging behaviors.
Shift Leader
Nothing Bundt Cakes
Sunnyvale, CA
04.2018 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Sales Associate
Payless ShoeSource
Sunnyvale, CA
07.2015 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Recommended complementary purchases to customers, increasing revenue.
Education
Certification in Medical Assistant -
Carrington College California
San Jose, CA05.2022
Associate of Applied Science -
Mission College
Santa Clara, CA05.2018
Associate in Biological Sciences -
Mission College
Santa Clara, CA06.2016
High school - undefined
Adrian Wilcox High School
Santa Clara, CA06.2014
Skills
- Clinical leadership
- Insurance verification and billing
- HIPAA compliance
- Suture removal
- Prior Authorizations
- Effective organizational skills
- Medical procedures
- Effective time management
- ICD coding expertise
- Medication dispensing
- Proficient in medical terminology
- Computer literacy
- EMA EMR system
Certification
- CPR Certification
- Registered Behavior Technician
- Certified Medical Assistant
- CCMA Certification
Timeline
Lead Medical Assistant
California skin institute
04.2025 - Current
Certified Medical Assistant
California skin institute
06.2024 - 03.2025
Lead Medical Receptionist
California Skin Institute
02.2024 - 03.2025
Medical Receptionist
California Skin Institute
08.2022 - 01.2024
Behavior Interventionist
ACES (Autism Comprehensive Educational Services)
08.2019 - 04.2020
Shift Leader
Nothing Bundt Cakes
04.2018 - 06.2019
Sales Associate
Payless ShoeSource
07.2015 - 04.2018
High school - undefined
Adrian Wilcox High School
Certification in Medical Assistant -
Carrington College California
Associate of Applied Science -
Mission College
Associate in Biological Sciences -
Mission College