Alexandria Mathis
Detroit,MI
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction. Expert in strategic planning and problem-solving, adept at multitasking and staff management. Achieved significant improvements in operational efficiency and client relations by leveraging skills in MS Office and team leadership. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Manager
Dignitas Inc.
Farmington Hills, MI
10.2023 - Current
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Oversee daily operations to ensure efficient workflow and achieve company goals.
- Manage and mentor staff, fostering performance improvement and professional development.
- Develop and implement policies and procedures to streamline operations.
- Address client complaints and provide effective solutions to enhance satisfaction.
- Monitor and analyze performance metrics to drive continuous improvement.
- Coordinate with other departments to ensure seamless interdepartmental operations.
- Prepare detailed reports and present findings to senior management.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Mentored and coached staff to improve performance and interactions with residents.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
- Served as an advocate for resident rights within the community at large ensuring equal access to resources when needed or desired.
- Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
- Evaluated staff performance regularly, offering constructive feedback and implementing performance improvement plans when necessary.
Supervisor
Percepta
Allen Park, MI
02.2021 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Boosted team performance by developing customer service training materials and conducting service training.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Medication Technician
Sunrise Senior Living
Northville, MI
03.2018 - 01.2021
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Served as a reliable resource for colleagues and nursing staff, offering guidance on medication administration best practices and regulations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Direct Care Worker
New Outlook Inc.
Canton, MI
08.2012 - 03.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Scheduled and accompanied clients to medical appointments.
- Remained alert to problems or health issues of clients and competently responded.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Utilized adaptive equipment to support patients in achieving their highest level of functioning and independence.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Kept clients engaged in social networks and communities for personal health and growth.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Associate of Arts - Business Administration
University Of Phoenix
Phoenix, AZ04.2024
Associate of Arts - Telecommunications
Henry Ford College
Dearborn, MI06.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Relationship Management (CRM)
- Business Administration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- MS Office
- Strategic Planning
Timeline
Manager
Dignitas Inc.
10.2023 - Current
Supervisor
Percepta
02.2021 - 10.2023
Medication Technician
Sunrise Senior Living
03.2018 - 01.2021
Direct Care Worker
New Outlook Inc.
08.2012 - 03.2018
Associate of Arts - Business Administration
University Of Phoenix
Associate of Arts - Telecommunications
Henry Ford College