Alexandria Perez
San Antonio
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Collections Specialist III
JPMorgan Chase
San Antonio, TX
05.2024 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated re-payment plans
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Managed delinquent accounts through effective communication and negotiation strategies.
Collections Specialist II
JPMorgan Chase
San Antonio, TX
08.2023 - 05.2024
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Worked in call center environment handling automatically dialed inbound and outbound calls.
- Developed strategies to improve collection processes, enhancing overall recovery rates.
Dispute Analyst
TASKUS
New Braunfels, TX
07.2021 - 08.2023
- Analyzed, researched and resolved payment claims within required timeframes.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
Patient Services Advocate
FastMed Urgent Care
San Antonio, TX
12.2020 - 07.2021
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Opened office each day and prepared money drawers.
- EMR system.
Digital Content Moderator
TASKUS
San Antonio, TX
08.2018 - 10.2020
- Managed content distribution to online channels and social media platforms.
- Reviewing content on computer each day, such as videos, new stories, still pictures, political ads, and social media pages
- Scoring content on areas such as age-appropriateness, level of violence, sexual content, and political transparency.
Cashier
University Health System
San Antonio, TX
04.2017 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Answered questions about store policies and addressed customer concerns.
- Carried out routine tasks, necessary in preparing and serving foods required for patients.
Education
Bachelor of Arts - Legal Studies
Texas Tech University
Lubbock, TX05-2027
Associate of Arts - Early Childhood Education
San Antonio College
San Antonio, TX12-2021
High School Diploma -
Winston Churchill High School
San Antonio, TX06.2016
Skills
- Investigation of Claims
- Customer Support
- Dispute Resolution
- Microsoft Tools
- Effective Problem-Solving
- Effective Multitasking
- Active Communication
- Collections processing
- Debt Negotiation
- Credit and collections
Timeline
Collections Specialist III
JPMorgan Chase
05.2024 - Current
Collections Specialist II
JPMorgan Chase
08.2023 - 05.2024
Dispute Analyst
TASKUS
07.2021 - 08.2023
Patient Services Advocate
FastMed Urgent Care
12.2020 - 07.2021
Digital Content Moderator
TASKUS
08.2018 - 10.2020
Cashier
University Health System
04.2017 - 06.2018
High School Diploma -
Winston Churchill High School
Bachelor of Arts - Legal Studies
Texas Tech University
Associate of Arts - Early Childhood Education
San Antonio College